We will use this page to provide feedback on previous consultations exercises. To find out if there are any consultations open for review and comment please check the current consultations page.
Customer Focus Report for October, November and December 2012
Our latest Customer Focus Report is now available to download.
Customer Focus Report for July, August and September 2012
Our latest Customer Focus Report is now available to download.
Cairn in the Park Conference Report
Please download our full Conference Report from Cairn in the Park, our second tenants' conference which was held at the Alona Hotel in Strathclyde Country Park on October 5th.
Customer Focus Quarterly Report for April, May and June 2012
Our latest Customer Focus Report is now available to download.
Customer Care Focus Report for January, February and March 2012
Our latest Customer Focus Report is now available for download. Click on the link to find out about our performance and activities in Tenant Participation, Customer Research, Complaints, Compliments and Suggestions and Antisocial Behaviour for July, August and September 2011.
To find more Customer Focus Reports please look under the Tenant Participation tab on our Downloads page.
Domestic Pets Policy Feedback
We invited tenants to review our Domestic Pets Policy before any changes were proposed. We have analysed the results, and those from our surveys, and produced a feedback report of the outcomes.
Download the Pets Policy Consultation Feedback Report
Antisocial Behaviour Service Standards Consultation Report
We invited customers to comment on our draft Antisocial Behaviour Service Standards. We have analysed the results and produced a report.
Download the Antisocial Behaviour Service Standards Consultation Report.
Draft Customer Care Service Standards Feedback Report
In July 2011 we invited customers to comment on our draft Customer Care Service Standards. We have analysed the results and produced a report.
Download the Draft Customer Care Service Standards Feedback Report
Highland Region Tenants' Conference Feedback Report
In June 2011 we held our first tenants' conference in Inverness for tenants from the Highland Region. Delegates were invited to complete evaluation forms and we have produced a summary of their views. Have a look to see what they had to say.
Download the Highland Region Tenants' Conference Feedback Report
Feedback on the Cyclical Maintenance Service Standards
19 April 2011
Please find a link below to a report on the results of a consultation exercise that we carried out on Cyclical Maintenance Service Standards in January 2011.
CYCLICAL MAINTENANCE SERVICE STANDARDS FEEDBACK
Feedback on the recent Single Equalities Scheme Consultation
14 March 2011
Thank you to everyone who took the time to read our draft Single Equalities Scheme and complete our questionnaire. Please find attached a letter sent to those who responded with feedback.
SINGLE EQUALITIES SCHEME FEEDBACK REPORT
Results of Consultation on Draft Tenant Participation Strategy now available
12 November 2010
Thank you to everyone who took the time to read our draft Tenant Participation Strategy and complete our questionnaire. We've now analysed the results and you can click on the link below to access a feedback report.
The strategy will now be sent to the Association's Committee of Management for scrutiny at their meeting scheduled in early December.
DRAFT TENANT PARTICIPATION STRATEGY CONSULTATION FEEDBACK REPORT
Results of Consultation on Draft Property Management Policy Now Available
11 November 2010
The results of the consultation on the Draft Property Management Policy have been studied and are available for download.
We invited views on whether or not the documents were clear and adequately explained Cairn HA's position as a Property Manager.
We would like to take this opportunity to thank everyone who took the time to read and make comment on the draft.
To download the results of the consultation, please click on the link below.
DRAFT PROPERTY MANAGEMENT POLICY CONSULTATION FEEDBACK
Please visit our current consultations page for opportunities to get involved now. Our Tenant Participation page has more information on how we aim to involve tenants and residents. Our Calendar of Consultations and Events has information about our current and planned consultations and tenant events.