Downloads

Downloads

This is a list of policies, information leaflets or other documents, available to download, which you may find useful.

If you can't find what you are looking for pleace contact your local office.

Publications
Document Title Download
Annual Report 2009 PDF (1.53 MB)
Annual Report 2010 PDF (3.56 MB)
Annual Report 2011 PDF (4.20 MB)
Annual Report 2012 PDF (3.03 MB)
Cairn Attention Newsletter 23 Spring 2011 PDF (2.70 MB)
Cairn attention Newsletter 23a Spring 2011 Insert PDF (186.80 KB)
Cairn Attention Newsletter 24 Summer 2011 PDF (1.16 MB)
Cairn Attention Newsletter 25 Autumn 2011 PDF (1.11 MB)
Cairn Attention Newsletter 25a Autumn 2011 Insert PDF (44.71 KB)
Cairn Attention Newsletter 26 Winter 2011 PDF (2.13 MB)
Cairn Attention Newsletter 26a Winter 2011 Insert PDF (823.58 KB)
Cairn Attention Newsletter 27 Spring 2012 PDF (1.31 MB)
Cairn Attention Newsletter 28: Summer 2012 PDF (1.69 MB)
Cairn Attention Newsletter 29: Autumn 2012 PDF (717.31 KB)
Cairn Attention Newsletter 29: Autumn 2012 Insert PDF (66.86 KB)
Cairn Attention Newsletter 30: Winter 2012 PDF (5.10 MB)
Cairn Attention Newsletter 31: Spring 2013 PDF (7.70 MB)
Changes to Housing Benefit Information Leaflet PDF (142.29 KB)
Customer Care Service Standards PDF (219.71 KB)
Cyclical Maintenance Service Standards PDF (160.48 KB)
HomeWorks Newsletter July 2012 PDF (1.22 MB)
Managing Antisocial Behaviour Service Standards PDF (235.13 KB)
Managing Housing Lists and After Allocation Service Standards PDF (415.72 KB)
Outreach Service PDF (231.61 KB)
Re-let Service Standards PDF (408.87 KB)
Rent Collection, Arrears and Estatement Management Service Standards PDF (191.43 KB)
Responsive Repairs Service Standards PDF (177.96 KB)
Spotlight on Cairn Magazine PDF (2.61 MB)
Corporate Documents
Document Title Download
Board Member Role Description PDF (107.04 KB)
Board Members PDF (26.45 KB)
Board Members Application Form PDF (68.91 KB)
Board of Management Minutes 07.12.12 PDF (115.06 KB)
Board of Management Minutes 22.02.13 PDF (121.66 KB)
Board of Management Minutes 22.06.12 PDF (136.83 KB)
Board of Management Minutes 24.08.12 PDF (120.49 KB)
Board of Management Minutes 26.10.12 PDF (111.22 KB)
Committee of Management Minutes 09.12.11 PDF (126.46 KB)
Committee of Management Minutes 23.03.12 PDF (131.44 KB)
Committee of Management Minutes 24.06.11 PDF (138.02 KB)
Committee of Management Minutes 25.03.11 PDF (155.35 KB)
Committee of Management Minutes: 12.01.11 PDF (131.36 KB)
Data Processing Form PDF (45.15 KB)
Equal Opportunities MonitoringForm PDF (31.20 KB)
Equality and Diversity Policy PDF (97.83 KB)
Membership Application Form PDF (25.44 KB)
Membership Policy PDF (97.21 KB)
Mission Statement PDF (23.77 KB)
Regulation Plan 2012 PDF (35.77 KB)
Rules PDF (237.42 KB)
Your Feedback Matters leaflet PDF (721.89 KB)
Financial Documents
Document Title Download
Business Plan 2012-2017 PDF (1.57 MB)
Documents for Tenants
Document Title Download
Antisocial Behaviour Leaflet PDF (262.13 KB)
Antisocial Behaviour Leaflet Timescales Insert PDF (22.93 KB)
Antisocial Behaviour Policy PDF (105.63 KB)
Antisocial Behaviour: Part 1 - Introduction PDF (43.74 KB)
Antisocial Behaviour: Part 2 - Investigation PDF (33.19 KB)
Antisocial Behaviour: Part 3 - Decision PDF (42.24 KB)
Arrears Policy PDF (102.56 KB)
Complaints Handling Procedure PDF (111.69 KB)
Complaints Handling Procedure - A Guide PDF (72.90 KB)
Complaints Procedure Leaflet PDF (506.34 KB)
Cyclical Maintenance Service Standards PDF (62.92 KB)
Defects Policy PDF (52.70 KB)
Equality and Diversity Policy PDF (97.83 KB)
How to Pay Your Rent leaflet PDF (236.99 KB)
Mobility Scooter Leaflet PDF (279.46 KB)
Mobility Scooter Policy PDF (59.35 KB)
Planned Maintenance Programme, 2013 - 2018 PDF (225.41 KB)
Property Management Policy PDF (212.98 KB)
Repairs Responsibilities PDF (58.37 KB)
Right to Compensation for Improvements leaflet PDF (241.54 KB)
Right to Repair & Compensation Leaflet PDF (247.35 KB)
Satellite Installation Policy PDF (22.99 KB)
Single Equalities Scheme Consultation Feedback PDF (67.07 KB)
Single Equality Scheme and Action Plan Word (45.48 KB)
Tenants Handbook PDF (571.61 KB)
Tenants Handbook - Sheltered Supplement PDF (215.38 KB)
Your Arrears leaflet PDF (247.45 KB)
Services Documents
Document Title Download
Cairn Community Fund Application Form Word (17.25 KB)
Cairn Community Fund Rough Guide Word (18.51 KB)
Care & Repair leaflet PDF (18.54 KB)
Care & Support Services Brochure PDF (450.02 KB)
Flora MacDonald House Service Description PDF (859.31 KB)
Home Reports Guidance Note PDF (87.26 KB)
Respite leaflet PDF (303.92 KB)
Sheltered Housing Service Specification PDF (98.89 KB)
Housing Applications and Exchanges
Document Title Download
Allocations Policy PDF (338.51 KB)
Application for Housing PDF (363.81 KB)
Care Home Application Form PDF (72.32 KB)
Guidance for Completion of Application for Housing PDF (44.48 KB)
Housing Application Comment Form PDF (21.87 KB)
Medical Self Assessment Form PDF (94.10 KB)
Mutual Exchange Form & Guidance PDF (26.03 KB)
Very Sheltered Housing flyer PDF (388.12 KB)
Tenant Participation
Document Title Download
An Introduction to Tenant Participation PDF (263.50 KB)
Cairn in the Park Conference Report PDF (1.13 MB)
Calendar of Consultations and Events PDF (77.64 KB)
Customer Focus Report Apr/May/Jun 2011 PDF (602.80 KB)
Customer Focus Report April/May/June 2012 PDF (278.46 KB)
Customer Focus Report Jan/Feb/Mar 2011 PDF (285.33 KB)
Customer Focus Report Jan/Feb/Mar 2012 PDF (280.63 KB)
Customer Focus Report Jul/Aug/Sep 2011 PDF (223.69 KB)
Customer Focus Report Jul/Aug/Sep 2012 PDF (233.82 KB)
Customer Focus Report Oct/Nov/Dec 2011 PDF (299.72 KB)
Customer Focus Report Oct/Nov/Dec 2012 PDF (214.72 KB)
Customer Panel Application Form PDF (85.41 KB)
Customer Panel Rough Guide PDF (77.07 KB)
Highland Region Tenants' Conference Feedback Report PDF (378.93 KB)
How to Set Up Your Own Group Leaflet PDF (252.76 KB)
How to Set Up Your Own Group Leaflet Insert PDF (48.31 KB)
Information on Registering Your Group PDF (26.09 KB)
List of Registered Tenants' Organisations PDF (35.34 KB)
Tenant Participation Strategy 2011 - 2014 PDF (390.22 KB)
Tenants' Group Registration Form PDF (18.69 KB)
The Future of Right to Buy in Scotland PDF (1.29 MB)
Consultations
Document Title Download
Antisocial Behaviour Service Standards Consultation Report PDF (115.29 KB)
Pets Policy Feedback Report PDF (95.67 KB)
Focus Groups
Document Title Download
Disabled Tenant Focus Group Minute 1: 20 Sep 2012 Word (29.25 KB)
Disabled Tenant Focus Group Minute 2: 21 March 13 Word (26.77 KB)
HomeWorks Repairs Focus Group Minute 1: 17 Oct 2012 Word (20.60 KB)
North Area Customer Focus Group Minute 1: 12 Sep 2012 Word (21.00 KB)
South & Central Area Customer Focus Group Minutes 1: Dec 2012 Word (29.92 KB)
South & Central Area Customer Focus Group Minutes 2: Jan 2013 Word (30.13 KB)
South & Central Area Customer Focus Group Minutes 3: May 2013 PDF (65.68 KB)
Welfare Benefits and Money Advice
Document Title Download
Focus on Personal Independence Payments Word (17.22 KB)
Quick Guide to Discretionary Housing Payments Word (35.32 KB)
Scottish Welfare Fund Local Authority Contact Points Word (21.55 KB)

If you have any questions or comments about this website please contact the Cairn HA webmaster

Cairn HA is a registered Scottish Charity No. SC016647
Registered with The Scottish Housing Regulator Registration No.218
22 York Place, Edinburgh, Scotland, EH1 3EP
Tel: 0131 556 4415 | Fax: 0131 558 3290
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