We carried out another satisfaction survey last year and tenant satisfaction remains high.
Throughout the report we have compared our performance with the Scottish and North Ayrshire averages. The North Ayrshire average is based on figures from our own, Cunninghame Housing Association, Irvine Housing Association and North Ayrshire Council.
Satisfaction with keeping tenants informed
Satisfaction with opportunities to participate
Quality of Housing
Most of our homes meet the Scottish Housing Quality Standard. We have 46 properties that don’t fully meet the standard because they don’t have a door entry system. We have been unable to install these door entry systems as homeowners in the block are unwilling or unable to pay their share. We will continue to look at ways that we can encourage these homeowners to participate in the works.
The Energy Efficiency Standard for Social Housing aims to improve the energy efficiency of social housing in Scotland and will reduce energy consumption, fuel poverty and the emission of greenhouse gases. At present, 97.9% of our properties meet this standard.
Homes meeting SHQS
Repairs, Maintenance and Improvements
Our repairs performance is strong, with our time to complete emergency and non-emergency repairs well below the North Ayrshire and Scottish average.
We completed 98.3% of our repairs ‘right first time’, which compares well to the Scottish average of 92.4% and the North Ayrshire average of 96.6%.
Average time taken to complete emergency repairs
Average time taken to complete non-emergency repairs
Antisocial Behaviour and Complaints
We received 22 cases of antisocial behaviour last year and resolved 18 cases within target, which is exactly the same as the previous year. We are working on building up our relationship with the police so that delays in waiting for police reports don’t continue to affect our targets in the future.
The average number days it takes us to re-let properties has continued to improve every year, with it now being just 5.4 days. This is much better than the Scottish average of 31.8 days. It compares very favourably to the North Ayrshire average too. ANCHO houses people from the North Ayrshire Housing Register (NAHR) in most of our empty homes. To promote choice, the NAHR does not penalise applicants who refuse offers of housing, which is why our percentage of tenancy offers refused might look higher than other landlords who do.
Average number of days taken to re-let properties
Rent and Money
The amount of rent we collected is comparable to the Scottish and North Ayrshire averages. Because we are able to turn around homes so quickly once a tenant moves away, our rent loss from properties being empty is excellent.
We promised not to increase rents by more than the Consumer Price Index (CPI) for the first five years of our partnership with Cairn Housing Association. Our rent increase of 1.7%, was one of the lowest applied locally.
Rent collected as percentage of rent due
Percentage of rent loss through properties being empty
We hope you enjoyed our 2020 Annual Report.
We’d love to hear what you think about the report or our performance.
If you’d like to find out more, you can visit the Scottish Housing Regulator website to see how Ancho compares to other housing associations and local authorities.
You can also find our financial and governance information here (PDF).