Throughout the report we have compared our performance with the Scottish and North Ayrshire averages. The North Ayrshire average is based on our own figures and those of Cunninghame Housing Association, Irvine Housing Association and North Ayrshire Council.
Our tenant satisfaction compares favourably with other landlords in North Ayrshire and across Scotland.
Satisfaction with keeping tenants informed
Satisfaction with opportunities to participate
Quality of Housing
Although our SHQS compliance remains above the Scottish and North Ayrshire average, it has dipped slightly over the last couple of years. This is due to changes in our cyclical compliance programme and we should be on an upwards trajectory by next year.
Homes meeting SHQS
Repairs, Maintenance and Improvements
Our repairs performance is strong, with our time to complete emergency and non-emergency repairs far better than the North Ayrshire and Scottish average.
We completed 99.4% of our repairs ‘right first time’, which is up from 92.9% last year. It had dipped last year as a result of us struggling to get hold of the right materials or installers for repairs due to Brexit and the legacy of Covid. But this situation has largely resolved itself.
Average time taken to complete emergency repairs
Average time taken to complete non-emergency repairs
Antisocial Behaviour and Complaints
Our performance around responding to complaints and resolving cases of antisocial behaviour remains strong and we aim to continue our good work in this area.
Our Welfare Benefits service is continuing to help our tenants financially. Our adviser helped 190 people claim almost £250,000 in additional income.
We are continuing to work as hard as ever to help those struggling with their finances or worried about their tenancy. If you’d like to chat to a member of our team or want information of other organisations we can signpost you to, please get in touch. We are also regularly sharing important and informative resources over on our social media pages so please give us a follow on Facebook if you haven’t already.
The average number of days to re-let properties has increased to 23.5 days, but is still well below the Scottish average and on par with the North Ayrshire average. It has increased slightly as we had a couple of lower demand properties that took us longer to let than usual. Our performance in this area remains strong when these properties are excluded.
Average number of days taken to re-let properties
Rent and Money
The amount of rent we have collected remains strong and is roughly in line with the North Ayrshire and Scottish average.
Because we are able to turn around homes so quickly once a tenant moves out, our rent loss from properties being empty remains strong.
The percentage of tenants who feel our rent represents good value for money has dropped from 82% to 65%. This is largely to do with inflation making the cost of living so high. We are working hard to support our tenants financially. You can read about everything we are doing here. And you can find out about how our new Changeworks service could help you here.