Our SHQS compliance is improving, though still below the Scottish average. This is as a result of electrical safety checks being added to the indicator. We had been on a three year programme to carry out electrical safety checks but have accelerated this to a two year programme. As such, we have improved our performance in this year and next year we should have fully caught up.

Our time taken to complete emergency repairs remains strong, and we have made improvements in the time it has taken us to complete non-emergency repairs. We keep our repairs service under continuous review and have a big network of contractors to pool from to safeguard us. We had a sub-contractor go out of business last year but as we have good contingencies in place the impact on our tenants was minimised as much as possible.

Our performance around responding to complaints remains strong. We resolved 90.9% cases of antisocial behaviour on target and we aim to improve this next year.

Our income team continues to go from strength to strength. Last year they managed to gain almost a million pounds in additional income for our tenants. A phenomenal achievement.

This year, we have been working as hard as ever to help those struggling with their finances or worried about their tenancy. If you’d like to chat to a member of our team or want information of other organisations we can signpost you to, please get in touch. We are also regularly sharing important and informative resources over on our social media pages so please give us a follow on Facebook or Instagram if you haven’t already.

After improving the average number of days for us to re-let properties last year, we have increased slightly this year from 68 to 81 days.

This is largely due to letting some of our retirement court properties that have been sitting empty for a while due to low demand. When we let properties that have been empty for a while, this pushes our average number of days up significantly.

We will continue to focus on improving our performance in this area.

We collected 104% of the rent due to us, which is significantly higher than the Scottish average of 99%. This figure also includes former tenants who were in rent arrears, which is why this figure is above 100%.

We hope you enjoyed our 2023 Annual Report.

We’d love to hear what you think about the report or our performance.

If you’d like to find out more, you can visit the Scottish Housing Regulator website to see how Cairn compares to other housing associations and local authorities.