Average time to complete emergency repairs
A repair is deemed to be an emergency if it poses an immediate threat to a person’s health or the building’s integrity. Our aim is to complete every emergency repair, or at least remove the emergency aspect, within 2 hours. This indicator looks at the average time it takes us to complete all of our emergency repairs during the month/year.
Figures from November 2018.
We had a good result this month with an average emergency call taking just 1.41 hours against a target of 2.00 hours. This sees us perform well on our year to date target with an average of 1.35 hours. Focus shall be maintained on performing well and achieving our targets.