Average time to complete emergency repairs
A repair is deemed to be an emergency if it poses an immediate threat to a person’s health or the building’s integrity. Our aim is to complete every emergency repair, or at least remove the emergency aspect, within 2 hours. This indicator looks at the average time it takes us to complete all of our emergency repairs during the month/year.
Figures from January 2019.
We had a good result this month with an average emergency repair taking just 1.59 hours against a target of 2.00 hours. This sees us perform well in relation to our year to date target with an average of 1.39 hours against a target of 2.00 hours. Focus will be maintained on performing well and achieving this KPI.