Average time to complete emergency repairs
A repair is deemed to be an emergency if it poses an immediate threat to a person’s health or the building’s integrity. Our aim is to complete every emergency repair, or at least remove the emergency aspect, within 2 hours. This indicator looks at the average time it takes us to complete all of our emergency repairs during the month/year.
Figures from December 2017.
Slight dip in performance however still ahead and performing well against our 2-hour target.