% of rent collected from tenants
This indicator measures the amount of tenant’s rent we collect. Throughout the year our target is to collect more than 100% in rent. The extra income is made up of tenant arrears from previous years and from former tenants who left whilst still in arrears.
Figures from March 2018.
Our March performance of 127.89% is a result of adjustments for Housing Benefit and Universal Credit payments received at the year-end, which is similar to the 127.50% collected in March 2017. Despite this increase, our final position is at its lowest since 2013/14 primarily due to the impact of Universal Credit.