Next
Number of homes
| 3,210 | 3,194 | 3,201 | ||
|---|---|---|---|---|
| 3,200 | ||||
| 3,190 | ||||
| 3,180 | 3,202 | |||
| Scottish Average |
2016 | 2017 | 2018 |
Average weekly rent
| £88 | £80.75 | £86.27 | ||
|---|---|---|---|---|
| £86 | ||||
| £84 | ||||
| £80 | £83.30 | |||
| Scottish Average |
2016 | 2017 | 2018 |
Tenants satisfied with the overall service
| 90.5 | 87.4 | 86.0 | 86.0 |
| Scottish Average |
2016 | 2017 | 2018 |
|---|
Tenants who feel their landlord is good at keeping them informed about their services and decisions
| 91.7 | 87 | 87.9 | 87.9 |
| Scottish Average |
2016 | 2017 | 2018 |
|---|
Tenants satisfied with opportunities given to them to participate in the landlords' decision making process
| 85.9 | 73.5 | 69.1 | 69.1 |
| Scottish Average |
2016 | 2017 | 2018 |
|---|
Next
Previous
Average length of time taken to complete emergency repairs
| 6 hours | 4 | 3.9 | 1.3 | |
|---|---|---|---|---|
| 4 hours | ||||
| 2 hours | ||||
| 0 hours | 1.7 | |||
| Scottish Average |
2016 | 2017 | 2018 |
Average length of time taken to complete non-emergency repairs
| 8 days | 6.4 | 5.2 | 4.5 | |
|---|---|---|---|---|
| 6 days | ||||
| 4 days | ||||
| 2 days | 5.3 | |||
| Scottish Average |
2016 | 2017 | 2018 |
Repairs appointments kept
- 2018
- 99.6%
- 2017
- 100%
- 2016
- 99.9%
- Scottish
average - 95.5%
Repairs carried out in the last year completed right first time
- 2018
- 93.8%
- 2017
- 97.3%
- 2016
- 97.2%
- Scottish
average
Homes meeting the Scottish Housing Quality Standard (SHQS)
- 2018
- 93.5%
- 2017
- 93%
- 2016
- 90.6%
- Scottish
average - 94.2%
Tenants satisfied with repairs service
- 2018
- 89.1%
- 2017
- 89.1%
- 2016
- 89.1%
- Scottish
average - 92.1%
Next
Previous
Percentage of antisocial behaviour cases resolved on target
- Scottish
average - 87.9%
- 2016
- 70%
- 2017
- 79.1%
- 2018
- 79.1%
Rent collected as percentage of total rent due
- Scottish
average - 99.4%
- 2016
- 103%
- 2017
- 103.1%
- 2018
- 101%
Percentage of rent loss through properties being empty in the last year
- Scottish
average - 70%
- 2016
- 60%
- 2017
- 50%
- 2018
- 90%
Number of cases of antisocial behaviour reported
| 190 | 170 | 136 | ||
|---|---|---|---|---|
| 160 | ||||
| 130 | ||||
| 100 | 158 | |||
| Scottish Average |
2016 | 2017 | 2018 |
Average number of days taken to re-let properties
| 40 days | 30.7 | 20.7 | 18 | |
|---|---|---|---|---|
| 30 days | ||||
| 20 days | ||||
| 10 days | 14.5 | |||
| Scottish Average |
2016 | 2017 | 2018 |
Previous
- Spent on planned maintenance £2.4m
- New kitchens installed 96
- Percentage of our homes that are currently being rented 98.9%
- New bathrooms installed 128
- Community Fund projects funded 12
- In Best Companies Top 100 Best
Not-For-Profit Companies to Work For 42nd - Homes available
to rent this year 288
- Repairs completed 9,782
- Calls to contact centre 46,119
- Recognised for Excellence by Quality Scotland
- Projects completed by Care & Repair 345
- Rent due £13,959,364
- People helped with welfare benefits and money
advice. An amazing £613,167 in gains for our tenants 314
1
2
3
4