Welcome to our
2018 Annual Report

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Number of homes
3,210 3,194 3,201
3,200
3,190
3,180 3,202
Scottish
Average
2016 2017 2018
Average weekly rent
£88 £80.75 £86.27
£86
£84
£80 £83.30
Scottish
Average
2016 2017 2018
Tenants satisfied with the overall service
90.5 87.4 86.0 86.0
Scottish
Average
2016 2017 2018
Tenants who feel their landlord is good at keeping them informed about their services and decisions
91.7 87 87.9 87.9
Scottish
Average
2016 2017 2018
Tenants satisfied with opportunities given to them to participate in the landlords' decision making process
85.9 73.5 69.1 69.1
Scottish
Average
2016 2017 2018
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Average length of time taken to complete emergency repairs
6 hours 4 3.9 1.3
4 hours
2 hours
0 hours 1.7
Scottish
Average
2016 2017 2018
Average length of time taken to complete non-emergency repairs
8 days 6.4 5.2 4.5
6 days
4 days
2 days 5.3
Scottish
Average
2016 2017 2018

Repairs appointments kept

2018
99.6%
2017
100%
2016
99.9%
Scottish
average
95.5%

Repairs carried out in the last year completed right first time

2018
93.8%
2017
97.3%
2016
97.2%
Scottish
average

Homes meeting the Scottish Housing Quality Standard (SHQS)

2018
93.5%
2017
93%
2016
90.6%
Scottish
average
94.2%

Tenants satisfied with repairs service

2018
89.1%
2017
89.1%
2016
89.1%
Scottish
average
92.1%
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Percentage of antisocial behaviour cases resolved on target

Scottish
average
87.9%
2016
70%
2017
79.1%
2018
79.1%

Rent collected as percentage of total rent due

Scottish
average
99.4%
2016
103%
2017
103.1%
2018
101%

Percentage of rent loss through properties being empty in the last year

Scottish
average
70%
2016
60%
2017
50%
2018
90%
Number of cases of antisocial behaviour reported
190 170   136
160
130
100 158
Scottish
Average
2016 2017 2018
Average number of days taken to re-let properties
40 days 30.7 20.7 18
30 days
20 days
10 days 14.5
Scottish
Average
2016 2017 2018
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  • Spent on planned maintenance £2.4m
  • New kitchens installed 96
  • Percentage of our homes that are currently being rented 98.9%
  • New bathrooms installed 128
  • Community Fund projects funded 12
  • In Best Companies Top 100 Best
    Not-For-Profit Companies to Work For 42nd
  • Homes available
    to rent this year 288
  • Repairs completed 9,782
  • Calls to contact centre 46,119
  • Recognised for Excellence by Quality Scotland
  • Projects completed by Care & Repair 345
  • Rent due £13,959,364
  • People helped with welfare benefits and money
    advice. An amazing £613,167 in gains for our tenants 314

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