In the summer issue of our email newsletter we asked tenants how the cost of living was affecting them so far. We had 151 responses to the survey. Are you worse off financially than you were three months ago? Yes 75% No 10% Exactly the same 10% Don’t know 5% How worried are you about…
Tenant Involvement
Results of Customer Services Survey
In our spring email newsletter, we asked tenants a few questions about customer service at Cairn. We received 89 responses. What are the most important services to you as a tenant? Friendly customer service That requests are acted on quickly, and they are – e.g. Sealing round shower, cupboard shelf falling down. We are confident…
Results of Equality Survey
In October we asked tenants in our email newsletter how equality, diversity and inclusion could be better at Cairn. We received 11 responses. What do you think Cairn needs to do to become a more diverse, equal and inclusive organisation to tenants and other customers? Survey your customers and ask them how they fit within…
Cairn’s 2022/23 Rent Increase Proposal Consultation
Every year we review how much rent you pay. We look at the money spent over the past year and calculate how much we will need to invest in our homes and run our services for the coming year, whilst making sure our rent remains affordable. Cairn has traditionally used the Retail Price Index (RPI)…
Repairs survey: here’s what you said…
Many thanks to all the tenants who took the time to respond to our recent survey on the future of the repairs service. We received 678 responses with lots of good feedback on what is important to you and your preferences and priorities for reporting and receiving the repairs service. Some highlights of the feedback…
What tenants said about the Board
In August we asked tenants in our email newsletter their views on the Board and whether they’d be interested in joining. Out of 1,323 emails sent, 68 people responded to the survey, which is a response rate of 5.1%. Would you be interested in joining the Board? Yes 18 No 27 If not, what puts…
Results of My Cairn Survey
In our last email newsletter, sent in June, we asked you what you thought about our online tenant portal, My Cairn. The survey received 38 responses. Thank you to everyone who took the time to fill it in. Well done to Marilyn Russell from Cambuslang who is the winner of our £50 voucher. Are you…
Results of contact centre survey
In our last email newsletter, sent in February, we asked you what you thought about the service you receive from our contact centre. Our contact centre team are the first people you speak to when you call in to Cairn, or message us through Facebook Messenger, webchat or email. The survey received 122 responses. Thank…
Results of rent increase consultation
We wrote to all tenants in December to ask your views on the proposed 1.1% rent increase for 2021/22. A total of 25 responses were received. This represents 0.85% of all letters issued. Of those that responded, six tenants were positive towards the proposed increase, 11 held negative views towards the proposals and eight were…
Results of email newsletter survey
We included a survey in our email newsletter in December to ask tenants what they thought about the bi-monthly email bulletins we’ve recently started sending them. The consultation was sent to 1,115 tenants and we received 188 responses. Tenants were asked three questions: What do you like about the email bulletins? Is there anything you…