Having your say
We listen to you, we learn and we improve. That’s the Cairn way. And so we’re always keen to give our tenants plenty of opportunities to get involved. To help to shape the services we deliver and assist us in delivering better homes and better landlord services.
After all, you’re living in our developments. You know the issues that affect you and your family, your neighbours, your community. So we want to work hard on the things that matter the most to you.
Our dedicated Communications & Engagement Team makes sure you are heard, and that our tenants are involved wherever possible.
As you can see from the menu below, there are lots of ways of taking part in Cairn and influencing what we do. So you can be involved as much, or as little as you like, depending on the time and energy you want to commit.
Ways to get involved
As a member of Cairn you can attend our Annual General Meeting where you have the opportunity to stand as a Board Member. Our volunteer Board Members meet monthly to govern and take strategic decisions about the organisation.
The Customer Panel look at services and tell us where we are doing well and how we could be doing better. They have a detailed handbook, which outlines the terms of the group and how they go about scrutinising services. You can read more about the work they do here.
You can give us feedback by filling out a satisfaction survey on our services. For example, on the repair you you just had carried out or the service you received from our contact centre.
When we have specific topic we’d like your feedback on we’ll invite you to attend a focus group.
This group ensures that our major letters, leaflets and newsletters are written in plain English, well designed, easy to read and informative. Involvement is by email.
If you would like to be on our mailing list and be contacted when we are looking for feedback on our services or want to invite you to an event, join our Register of Interested Tenants.
If you and your neighbours want to work together to strengthen your communities and have a collective voice in discussions with Cairn, you can form an RTO. We have a guide to forming an RTO here.
This is an option if you and your neighbours want to form a residents group without registering formally with Cairn, such as by forming a social committee. We have a guide to forming a social committee here.
You can become a shareholding member for £1 if you are interested in receiving our annual report and attending the Annual General Meeting.
We hold conferences, family fun days and other one-off events.