The Customer Panel is made up of volunteers from all over Scotland and their role is to independently look at the services we provide and make recommendations on how they can be improved. These projects can involve reading Cairn’s policies and procedures, interviewing staff and tenants, or analysing performance information.
So far the Panel have scrutinised our complaints handling, our voids process, communication with tenants of our planned maintenance programme, our contact centre and our service standards.
All Panel members receive training and independent support from the Tenants Information Service. They have an agreed Code of Conduct which includes a commitment to respecting and understanding the confidentiality of the information they receive.
If you are interested in getting involved or finding out more contact our Communications & Engagement team.