• Skip to primary navigation
  • Skip to main content
  • Skip to primary sidebar
  • Skip to footer
  • My Cairn
  • 0800 990 3405
  • enquiries@cairnha.com
  • Part of: Cairn Housing Group
    • ANCHO
    • Cairn Housing Group
    • Cairn Care & Repair
    • Cairn Homeworks
    • Cairn Living
  • Facebook
  • LinkedIn
  • Twitter

Cairn Housing Association

Affordable homes, for everyone

  • Find a Home
      • Living in a Cairn home
      • Living in a Cairn retirement court
      • Homes available now
      • How to apply
      • FAQs
        • FInd a home

    • Close
  • Services for Tenants
      • My Cairn
      • How to pay your rent
      • Repairs and maintenance
      • Antisocial behaviour
      • Service Charges
      • Universal Credit & Benefits
      • Tenant involvement
        • The Customer Panel
        • Close
      • Useful documents
      • FAQs
        • Tenant Services

    • Close
  • Your Community
      • Community projects and events
      • Apply to our Community Fund
        • Getting involved menu

    • Close
  • News from Cairn
  • About us
      • Our Vision and Values
      • Our History
      • Where we have homes
      • Board & Senior Management Team
      • Partnerships
      • You said – We did
      • Our monthly performance
      • Annual Report 2020
      • Work with us
      • Useful documents
        • About Cairn

    • Close
  • Other Services
      • Care & Repair
      • Handyperson
      • Property management
      • Garages
        • Other services

    • Close
  • Contact

The Customer Panel

Play a bigger part in Cairn’s future

One of the key ways we involve tenants in our strategic decisions is through our Customer Panel.

This is made up of volunteers from all over Scotland, whose role is to independently look at the services we provide and then make recommendations on how they can be improved. It might be looking at policies and procedures, interviewing staff and tenants for their opinions, or analysing our performance stats.

The Panel has  a vital role to play, and we have improved a number of key areas following their hard work – including how we manage complaints, the standard of our homes when they are let, the quality of our contact centre service and how we manage service charges.

As a Panel member, you’ll receive training and independent support from the Tenants Information Service. The Panel have an agreed Code of Conduct which includes a commitment to respecting and understanding the confidentiality of the information received.

If you are interested in getting involved or finding out more, please contact our Communications & Engagement team.

In the meantime you can read their findings on some of our services:

  • Complaints report
  • Voids report
  • Planned maintenance report
  • Contact centre report
  • Service charge report

Primary Sidebar

  • My Cairn
  • How to pay your rent
  • Repairs and maintenance
  • Antisocial behaviour
  • Universal Credit & Benefits
  • Tenant involvement
    • The Customer Panel
  • Useful documents
  • FAQs

My Cairn

Access My Cairn to:

  • View your balance and pay rent
  • Report repairs
  • Access other online services

Login to My Cairn

Download

  • Download your Tenant Handbook
    (pdf 2MB)
  • Download your Repair Handbook
    (pdf 3MB)

Benefits of getting involved

We offer support and training when you volunteer with us. Plus there are lots of benefits to getting involved:

  • Gain new skills and knowledge to help with employment
  • Meet new people
  • Learn new things
  • Improve your confidence

Find a home

  • Part of: Cairn Housing Group
    • ANCHO
    • Cairn Housing Group
    • Cairn Care & Repair
    • Cairn Homeworks
    • Cairn Living

Footer

Celebrating 30 years as Cairn Housing Association in 2020

Social Feed

  • Sitemap
  • Accessibility
  • Freedom of Information
  • Privacy and Cookies

Footer info

Bellevue House, 22 Hopetoun Street, Edinburgh, EH7 4GH
0800 990 3405
HTT logoScottish Federation of Housing Associations logo

Stay connected

  • Facebook
  • LinkedIn
  • Twitter

Copyright © 2021 Cairn Housing Association

Cairn Housing Association Ltd | Company Number SP002335 | Registered Scottish Charity No. SC016647 | Registered with The Scottish Housing Regulator Registration No. 218 | Property Factor Reg No. PF000292

Website designed by Orbit and built by graphics.coop