Play a bigger part in Cairn’s future
One of the key ways we involve tenants in our strategic decisions is through our Customer Panel.
This is made up of volunteers from all over Scotland, whose role is to independently look at the services we provide and then make recommendations on how they can be improved. It might be looking at policies and procedures, interviewing staff and tenants for their opinions, or analysing our performance stats.
The Panel has a vital role to play, and we have improved a number of key areas following their hard work – including how we manage complaints, the standard of our homes when they are let, the quality of our contact centre service and how we manage service charges.
As a Panel member, you’ll receive training and independent support from the Tenants Information Service. The Panel have an agreed Code of Conduct which includes a commitment to respecting and understanding the confidentiality of the information received.
If you are interested in getting involved or finding out more, please contact our Communications & Engagement team.
In the meantime you can read their findings on some of our services: