Expert support to help you manage your money
We know that managing money, benefits and household bills can sometimes feel stressful or overwhelming. If you’re worried about your finances, you don’t have to deal with it on your own.
We offer a range of free support and advice to help you check your benefits, apply for financial support, and get help with energy costs. Our aim is to make things as simple and straightforward as possible, and to support you every step of the way.
Personalised welfare benefits support
Our Welfare Benefits Advisers are here to help you understand what financial support you may be entitled to and to support you through the whole process.
We can help by:
- Carrying out a full benefits check to make sure you’re getting everything you’re entitled to
- Helping you complete benefit applications if you need support
- Keeping in touch with you while your application is being processed
- Supporting you with appeals if a decision isn’t what you were hoping for
We offer non-judgemental, confidential advice and will work with you from start to finish – you won’t be left to manage things on your own.
Support can be provided over the phone or through a home visit, depending on what works best for you. Once a referral is received, we aim to make contact within a few days, so you can get help quickly when you need it.
If you’d like support from our Welfare Benefits team, please get in touch with us and we’ll arrange a referral.
Find financial help you may be entitled to
With the rising cost of living, managing household expenses can feel overwhelming. That’s why we’ve partnered with Lightning Reach to help you access the financial support you may be eligible for.
Lightning Reach is a free online portal that connects you to financial support from various sources, quickly and securely – all in one place.
They connect users to 2,500 financial support schemes from charities, organisations, and councils. So far, over £15 million has been awarded to individuals and households, with successful applicants receiving an average of £1,070.
A wide range of support is available, including:
- Help with energy and utility bills
- Support for rent, council tax, and other household costs
- Funding for essential home items like furniture and appliances
- Assistance with food, clothing, and daily essentials
It takes just 10 to 15 minutes to get set up. Sign up here and see what you’re entitled to.
Support with energy bills and staying warm
We’ve partnered with Changeworks to offer free, expert energy advice and support to our tenants.
We know that energy bills can be worrying and, at times, confusing. Changeworks can help you understand your energy use, manage your bills and stay affordably warm at home.
The service includes:
- Access to their online energy advice library
- Regular emails or letters with practical energy-saving advice
- Access to telephone advice for more in-depth support
- Tailored one-to-one support if you have more complicated problems such as energy billing or debt
If you would like help or advice, you can self-refer by:
- Calling 0800 870 8800, Monday to Friday, 9am – 5pm
- Visiting here
