Useful documents

Our resources library contains most of the publications and documents that we produce – from tenants’ newsletters to annual reports to strategies and policies.

Business Plan

Business Plan Year Two Update

Download (pdf | 5mb)

Forms

Housing Application Form

Download (pdf | 556kb)

Leaflets

Antisocial Behaviour Leaflet

Download (pdf | 332kb)

Exchanging your Home

Download (pdf | 326kb)

Gas Safety

Download (pdf | 326kb)

Helping to Keep You Warm

Download (pdf | 359kb)

Homeowner’s Handbook

Download (pdf | 1mb)

How to Pay Your Rent

Download (pdf | 340kb)

Improvements & Alterations

Download (pdf | 327kb)

Involving our Customers

Download (pdf | 312kb)

Making a complaint

Download (pdf | 226kb)

Medical Adaptations

Download (pdf | 314kb)

Repairs to your Home (North)

Download (pdf | 321kb)

Repairs to your Home (South)

Download (pdf | 322kb)

Welfare Benefits and Money Advice Service

Download (pdf | 341kb)

What Happens if I Fall Behind with my Rent?

Download (pdf | 339kb)

Newsletters

Cairn Focus Autumn 2016

Download (pdf | 1.5mb)

Cairn Focus Spring 2016

Download (pdf | 1MB)

Cairn Focus Spring 2017

Download (pdf | 5mb)

Other useful documents

A Guide to the Cairn Community Fund

Download (pdf | 788kb)

Contracts Register

Download (Other | )

Customer Satisfaction Survey 2016

Download (pdf | 1mb)

List of Cairn Registered Tenant Organisations

Download (pdf | )

Quick Guide to Welfare Benefits & Reforms

Download (pdf | 3mb)

Report and Financial Statements for the year ended 31 March 2016

Download (pdf | 7mb)

Significant Performance Failures

Download (pdf | )

Policies

Allocations Policy

Download (Word | 115kb)

Publications

Annual Performance Report 2016

Download (pdf | 6mb)

Annual report 2015

Download (pdf | 3MB)

Regulator Reports

Annual Return on the Charter 2015

Download (pdf | 338kb)

Strategies

Asset Management Strategy

Download (pdf | 5.84Mb)

Customer Excellence Strategy

Download (pdf | 5.08Mb)

Customer Involvement Strategy

Download (pdf | 3.04Mb)

Health & Safety Strategy

Download (pdf | 1.96Mb)

Marketing & Communications Strategy

Download (pdf | 1.41Mb)

People Strategy

Download (pdf | 3.45Mb)

Procurement Strategy

Download (pdf | 142kb)

Tenant Handbook

Tenant Handbook

Download (pdf | 2MB)