Cairn Housing Association

Affordable homes, for everyone

Useful documents

Our resources library contains most of the publications and documents that we produce – from tenants’ newsletters to annual reports to strategies and policies.

Accounts

Report and Financial Statement for the year ended 31 March 2012

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Report and Financial Statement for the year ended 31 March 2013

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Report and Financial Statement for the year ended 31 March 2014

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Report and Financial Statement for the year ended 31 March 2015

Download (pdf | 860kb)

Report and Financial Statement for the year ended 31 March 2016

Download (pdf | 1.2mb)

Report and Financial Statement for the year ended 31 March 2018

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Report and Financial Statement for the year ended 31 March 2019

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Report and Financial Statement for the year ended 31 March 2020

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Report and Financial Statements for the year ended 31 March 2017

Download (pdf | 7mb)

Annual Report

Annual Report 2018

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Annual Report 2019

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Annual Report 2020

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Board Minutes

Board Meeting Minutes: April 2019

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Board Meeting Minutes: August 2019

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Board Meeting Minutes: December 2019

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Board Meeting Minutes: February 2019

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Board Meeting Minutes: January 2020

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Board Meeting Minutes: June 2019

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Board Meeting Minutes: March 2020

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Board Meeting Minutes: November 2018

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Board Meeting Minutes: October 2019

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Board Meeting Minutes: September 2019

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Business Plan

Business Plan 2019

Download (pdf | 5mb)

Consultation Reports

Email Newsletter Survey Results February 2021

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Repairs Survey Results 2020

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Customer Panel Reports

Customer Panel Complaints Report

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Customer Panel Contact Centre Report

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Customer Panel Planned Maintenance Report

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Customer Panel Service Charges

Download (pdf | )

Customer Panel Voids Report

Download (pdf | )

Forms

Alterations and Improvements Form

Download (pdf | )

Application for Housing Form

Download (pdf | 556kb)

Assignation Application Form

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Joint Tenancy Application Form

Download (pdf | )

Lodger Application Form

Download (pdf | )

Mutual Exchange Application Form

Download (pdf | )

Mutual Exchange Form: Highland Area

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Permission to Keep a Pet Form

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Governance

Application for Membership Form

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Company Rules

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Financial and Governance Information 2019

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Financial and Governance Information 2020

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Membership Policy

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Standing Orders

Download (pdf | )

Leaflets

Antisocial Behaviour

Download (pdf | 332kb)

Electrical Safety Leaflet

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Exchanging your Home

Download (pdf | 326kb)

Gas Safety

Download (pdf | 326kb)

Helping to Keep You Warm

Download (pdf | 359kb)

How to Pay Your Rent

Download (pdf | 340kb)

Improvements & Alterations

Download (pdf | 327kb)

Involving our Customers

Download (pdf | 312kb)

Legionella Leaflet

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Making a complaint

Download (pdf | 226kb)

Medical Adaptations

Download (pdf | 314kb)

Repairs to your Home (North)

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Repairs to your Home (South)

Download (pdf | )

Service Charge Leaflet

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Welfare Benefits and Money Advice Service

Download (pdf | 341kb)

What Happens if I Fall Behind with my Rent?

Download (pdf | 339kb)

Your Guide to Fire Safety Leaflet

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Newsletters

Cairn Focus Autumn 2019

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Cairn Focus Autumn 2020

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Cairn Focus Spring 2019

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Cairn Focus Spring 2020

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Cairn Focus Summer 2019

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Other useful documents

A Guide to the Cairn Community Fund

Download (pdf | 669kb)

Ancho partnership report 2019/20

Download (pdf | )

Contracts Register

Download (Other | 15kb)

Covid-19 Service Route Map

Download (pdf | )

Customer Satisfaction Survey 2016

Download (pdf | 1mb)

Duty of Candour Report 2019/20

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List of Cairn Registered Tenant Organisations

Download (pdf | )

Materials Management Contract Tender

Download (Word | 67kb)

Quick Guide to Welfare Benefits & Reforms

Download (pdf | 3mb)

RTOs – A Guide

Download (pdf | )

Scottish Secure Tenancy Agreement

Download (pdf | )

Significant Performance Failures

Download (pdf | )

Social Committee Handbook

Download (pdf | )

Policies

Lettings Policy

Download (pdf | )

Rent Policy

Download (pdf | )

Regulator Reports

2020 Annual Assurance Statement

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Annual Return on the Charter 2020

Download (pdf | )

Strategies

Asset Management Strategy

Download (pdf | 5.84Mb)

Customer Excellence Strategy

Download (pdf | 5.08Mb)

Customer Involvement Strategy

Download (pdf | 3.04Mb)

Draft Customer Involvement Strategy

Download (pdf | )

Health & Safety Strategy

Download (pdf | 1.96Mb)

Marketing & Communications Strategy

Download (pdf | 1.41Mb)

People Strategy

Download (pdf | 3.45Mb)

Procurement Strategy

Download (pdf | 142kb)

Tenant Handbook

Repair Handbook

Download (pdf | )

Tenant Handbook

Download (pdf | 2MB)