Cairn Housing Association

Affordable homes, for everyone

Useful documents

Our resources library contains most of the publications and documents that we produce – from tenants’ newsletters to annual reports to strategies and policies.

Accounts

Report and Financial Statement for the year ended 31 March 2019

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Report and Financial Statement for the year ended 31 March 2020

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Report and Financial Statement for the year ended 31 March 2021

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Annual Report

Annual Report 2018

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Annual Report 2019

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Annual Report 2020

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Annual Report 2021

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Board Minutes

Board Meeting Minutes: March 2021

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Board Meeting Minutes: August 2019

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Board Meeting Minutes: December 2019

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Board Meeting Minutes: December 2020

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Board Meeting Minutes: January 2020

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Board Meeting Minutes: January 2021

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Board Meeting Minutes: June 2019

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Board Meeting Minutes: June 2020

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Board Meeting Minutes: June 2021

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Board Meeting Minutes: March 2020

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Board Meeting Minutes: October 2019

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Board Meeting Minutes: October 2020

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Board Meeting Minutes: September 2019

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Board Meeting Minutes: September 2020

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Board Meeting Minutes: September 2020 (Elections)

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Board Meeting Minutes: September 2021

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Board Meeting Minutes: September 2021 (Elections)

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Business Plan

Business Plan 2021 – 2024

Download (pdf | 5mb)

Consultation Reports

Email Newsletter Survey Results February 2021

Download (pdf | )

Repairs Survey Results 2020

Download (pdf | )

Forms

Alterations and Improvements Form

Download (pdf | )

Application for Housing Form

Download (pdf | 556kb)

Assignation Application Form

Download (pdf | )

Joint Tenancy Application Form

Download (pdf | )

Lodger Application Form

Download (pdf | )

Mutual Exchange Application Form

Download (pdf | )

Mutual Exchange Form: Highland Area

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Permission to Keep a Pet Form

Download (pdf | )

Governance

Application for Membership Form

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Cairn Company Rules

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Financial and Governance Information 2019

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Financial and Governance Information 2020

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Membership Policy

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Standing Orders

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Leaflets

Antisocial Behaviour

Download (pdf | 332kb)

Electrical Safety Leaflet

Download (pdf | )

Exchanging your Home

Download (pdf | 326kb)

Gas Safety

Download (pdf | 326kb)

Helping to Keep You Warm

Download (pdf | 359kb)

How to Pay Your Rent

Download (pdf | 340kb)

Improvements & Alterations

Download (pdf | 327kb)

Involving our Customers

Download (pdf | 312kb)

Legionella Leaflet

Download (pdf | )

Making a complaint

Download (pdf | 226kb)

Medical Adaptations

Download (pdf | 314kb)

Repairs to your Home (North)

Download (pdf | )

Repairs to your Home (South)

Download (pdf | )

Service Charge Leaflet

Download (pdf | )

Welfare Benefits and Money Advice Service

Download (pdf | 341kb)

What Happens if I Fall Behind with my Rent?

Download (pdf | 339kb)

Your Guide to Fire Safety Leaflet

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Newsletters

Cairn Focus Autumn 2019

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Cairn Focus Autumn 2020

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Cairn Focus Autumn 2021

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Cairn Focus Spring 2019

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Cairn Focus Spring 2020

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Cairn Focus Spring 2021

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Cairn Focus Summer 2019

Download (pdf | )

Other useful documents

A Guide to the Cairn Community Fund

Download (pdf | 669kb)

Ancho partnership report 2019/20

Download (pdf | )

Contracts Register

Download (Other | 15kb)

Duty of Candour Report 2019/20

Download (pdf | )

Housing application brochure

Download (pdf | )

List of Cairn Registered Tenant Organisations

Download (pdf | )

Materials Management Contract Tender

Download (Word | 67kb)

Quick Guide to Welfare Benefits & Reforms

Download (pdf | 3mb)

RTOs – A Guide

Download (pdf | )

Scottish Secure Tenancy Agreement

Download (pdf | )

Significant Performance Failures

Download (pdf | )

Social Committee Handbook

Download (pdf | )

Policies

Complaints Handling Procedure

Download (pdf | )

Lettings Policy

Download (pdf | )

Rent Policy

Download (pdf | )

Regulator Reports

2020 Annual Assurance Statement

Download (pdf | )

Annual Return on the Charter 2020

Download (pdf | )

Strategies

Asset Management Strategy

Download (pdf | 5.84Mb)

Customer Excellence Strategy

Download (pdf | 5.08Mb)

Customer Involvement Strategy

Download (pdf | 3.04Mb)

Development Strategy

Download (pdf | )

Equality, Diversity and Inclusion Strategy

Download (pdf | )

Health & Safety Strategy

Download (pdf | 1.96Mb)

Marketing & Communications Strategy

Download (pdf | 1.41Mb)

People Strategy

Download (pdf | 3.45Mb)

Procurement Strategy

Download (pdf | 142kb)

Tenant Handbook

Repair Handbook

Download (pdf | )

Tenant Handbook

Download (pdf | 2MB)
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