Log in to My Cairn to access our online services.
Call us on 0800 990 3405
Our contact centre opening hours: 9am – 5pm, Monday to Thursday. 9am to 4.30pm Friday. Emergency repairs can be reported 24/7 on 0800 990 3405.
We are committed to providing high-quality customer services. We value complaints and use information from them to help us improve our services. If something goes wrong or you are not happy with the service we provide, please let us know.
Please tell us if:
- there is a delay in responding to your enquiries and requests
- we fail to provide a service
- you are dissatisfied with one of our policies
- you feel a member of staff has treated you unfairly or you have been discriminated against
- we fail to follow proper procedure
If you would like to make a complaint you can call us, write to us, fill out our online form or log in to My Cairn. Once we have received your complaint we aim to respond within five working days.
If you are not satisfied with our response you can ask us to look at it again. This means we will carry out a detailed investigation into your complaint and will have 20 working days to do so.
If you are still dissatisfied with our response or the way we handled your complaint you have the option to go to the Scottish Public Services Ombudsman (SPSO). You can contact them by emailing firstname.lastname@example.org or calling 0800 377 7330.
If you are a Cairn tenant you can report a significant performance failure to the Scottish Housing Regulator. For more information on how to make a report, and what constitutes a significant performance failure, please refer to the guidance from the regulator.
From 1st April 2019 we are piloting reduced opening hours or our office for customers without a prior appointment.
Monday 9am to 1pm
Tuesday 9am to 5pm
Thursday 1pm to 5pm
To arrange an appointment to meet with a member of our team, at your home or in our office, please get in touch.
Bellevue House, 22 Hopetoun Street, Edinburgh, EH7 4GH
Murdostoun House, 5 Linnet Way, Strathclyde Business Park, Bellshill ML4 3RA
Caroline MacAskill House, 30 Waterloo Place, Inverness IV1 1NB