Why you should live in one of our homes…
We all need a home that is safe, secure and well maintained. It’s essential that we not only meet those needs but go beyond your expectations. The wellbeing of our residents is incredibly important to us and, as a result, we have developed the Cairn Property Standard, which ensures every home let by us meets our high standards.
When the unforeseen happens, you want a reliable landlord that will react quickly and resolve the issue. Our maintenance teams constantly push themselves to solve problems in an efficient and swift manner. As a result, they experience high levels of customer satisfaction.
We believe that affordable social housing should be widely available. It is part of our vision to ensure that more people have access to homes that increase their quality of life.
It is not only our mission to build new homes but also to build communities. To enable communities to grow and flourish, we have created a Community Fund that supplies them with financial support to improve their neighbourhoods and the lives of those living within them. Examples of these empowering projects can be found here.
Our staff are dedicated to providing top quality customer service throughout your tenancy. To recognise the quality of our services, we have been accredited with the prestigious Customer Services Excellence award. Should you require a little extra help, our Benefits Advisor can offer specialised advice on budgeting, managing money and guide you through the benefits process. To give our residents that extra level of care, some of our sheltered and retirement properties offer onsite staff – another step to ensure that the needs of our customers are met.
Our helpful staff are always on hand to talk with you: by phone, email, web chat, social media or through our dedicated web self-service portal, My Cairn. My Cairn is a personal service that allows users to stay up-to-date, pay bills, manage their account and feedback on services. It’s an easy way to stay on top of things and contains everything you need in a single, accessible place. For those looking for that human touch, our highly knowledgeable contact centre advisors are available at your convenience during office hours. Your opinions are important and at Cairn our customers are encouraged to get involved, with a menu of options to participate, including membership of our Board or Customer Panel.
