At Cairn we are committed to providing our tenants with plenty of opportunities to get involved and help to shape, influence and improve the services we deliver.
We have a dedicated Communications & Engagement Team that works hard to ensure that our tenants are involved wherever possible.
Your knowledge and understanding of the issues affecting you, your families and neighbours, could be invaluable in making sure we focus our attention and efforts on the things that matter most to you.
We invite you to get involved as little or as much as you like, and so we have different levels of involvement, to suit your needs and the amount of time you may have available.
Ways to get involved
As a member of Cairn you can attend our Annual General Meeting where you have the opportunity to stand as a Board Member. Our volunteer Board Members meet monthly to govern and take strategic decisions about the organisation.
The Customer Panel look at services and tell us where we are doing well and how we could be doing better. They have a detailed handbook, which outlines the terms of the group and how they go about scrutinising services. You can read more about the work they do here.
You can give us feedback by filling out a satisfaction survey on our services. For example, on the repair you you just had carried out or the service you received from our contact centre.
When we have specific topic we’d like your feedback on we’ll invite you to attend a focus group.
This group ensures that our major letters, leaflets and newsletters are written in plain English, well designed, easy to read and informative. Involvement is by email.
If you would like to be on our mailing list and be contacted when we are looking for feedback on our services or want to invite you to an event, join our Register of Interested Tenants.
If you and your neighbours want to work together to strengthen your communities and have a collective voice in discussions with Cairn, you can form an RTO. We have a guide to forming an RTO here.
This is an option if you and your neighbours want to form a residents group without registering formally with Cairn, such as by forming a social committee. We have a guide to forming a social committee here.
You can become a shareholding member for £1 if you are interested in receiving our annual report and attending the Annual General Meeting.
We hold conferences, family fun days and other one-off events.