Many of the things we enjoy over the Christmas period, such as fairy lights, candles and decorations, can all be fire hazards when proper care is not taken. Read on to find out how to keep your household safe this Christmas. Trees and decorations Water fresh trees daily so they don’t dry out. Dry trees…
News from Cairn
Results of Equality Survey
In October we asked tenants in our email newsletter how equality, diversity and inclusion could be better at Cairn. We received 11 responses. What do you think Cairn needs to do to become a more diverse, equal and inclusive organisation to tenants and other customers? Survey your customers and ask them how they fit within…
Preparing your home for winter
As we approach the colder months, the changing weather can cause damage to your home. However, with a few easy steps you can prepare for the chillier months ahead. Bleed your radiators After a few months out of action, you may find your radiators are cold at the top and hot at the bottom. To…
Rechargeable repairs
Except where you have caused the damage, we are responsible for the majority of repairs to your home. Did you know that you have responsibility for carrying out certain repairs though? If a repair is your responsibility you should arrange to have the work done yourself using a qualified tradesperson. However, if the repair needs…
Paying your rent over Christmas – we’re here to help
As Christmas approaches, we understand that it may be challenging for you to manage your money. Many people feel pressured to spend more at this time of year than their budget allows. Rent arrears can escalate quickly and be difficult to pay off if it’s not managed correctly. That’s why it’s important to prioritise your…
Cairn’s 2022/23 Rent Increase Proposal Consultation
Every year we review how much rent you pay. We look at the money spent over the past year and calculate how much we will need to invest in our homes and run our services for the coming year, whilst making sure our rent remains affordable. Cairn has traditionally used the Retail Price Index (RPI)…
Pentland tenants vote YES for transfer to Cairn
Tenants of Pentland Housing Association have voted overwhelmingly in favour of a transfer to Cairn Housing Association. The transfer will deliver £6.3 million of investment in tenants’ homes and the local community, alongside a locked in five-year affordable rent guarantee and continued local services delivered by a new combined team based in Thurso. The tenant…
Repairs survey: here’s what you said…
Many thanks to all the tenants who took the time to respond to our recent survey on the future of the repairs service. We received 678 responses with lots of good feedback on what is important to you and your preferences and priorities for reporting and receiving the repairs service. Some highlights of the feedback…
Putting tenants at the heart of all we do
At Cairn we put a big emphasis on involving tenants and other customers in how we make decisions and improve our services. We received funding from the Scottish Government Next Steps Programme in 2019 which provided us with support from the independent TPAS Scotland to look at how we could improve tenant participation. In 2020…
Great oaks from tiny acorns grow
We have a long-standing Community Fund that tenants, community groups and charities can tap into and access funding to support projects that benefit and enhance our communities. The fund has never been more important than over the last 18 months where projects were popping up to support people who were struggling under lockdown restrictions. We…
