Cairn Housing Association

Affordable homes, for everyone

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Contact Centre Manager

Closing date:
April 19, 2016 12:00 pm
Location:
Edinburgh
Salary:
Salary Scale: £34,000 - £42,500 per annum. Maximum entry point £37,400 per annum dependent on qualifications and experience
Work pattern:
2 Year Fixed Term Contract, 34.5 hours per week

We are looking for an experienced individual to fill an exciting role within our Business Improvement Team.

Reporting to the Head of Business Improvement, the post holder will be responsible for the delivery of a first class Contact Centre Service to our customers, clients and partners in the rest of the organisation. Focusing on customer service, process improvement, systems utilisation, effective reporting and the delivery of a responsive and proactive support service.

The successful applicant will have excellent communication skills, a high degree of emotional intelligence, strong people management skills, and the ability to build and maintain relationships is essential.

A Basic Disclosure Scotland Scheme check is also required for this post.

Closing date for receipt of completed applications is 12 midday on 19th April 2016.  Interviews will be held in our Edinburgh Head Office.

Previous Applicants need not apply.

Application documents

  • Missing Attachment

You can download an Employment Application Form for this post in PDF format, or you can apply online.

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