Contact Centre Manager

We are looking for an experienced individual to fill an exciting role within our Business Improvement Team.

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

Reporting to the Head of Business Improvement, the post holder will be responsible for the delivery of a first class Contact Centre Service to our customers, clients and partners in the rest of the organisation. Focussing on customer service, process improvement, systems utilisation, effective reporting and the delivery of a responsive and proactive support service.

The successful applicant will have excellent communication skills, a high degree of emotional intelligence, strong people management skills, and the ability to build and maintain relationships is essential.

A Basic Disclosure Scotland Scheme check is also required for this post.

Closing date for receipt of completed applications is 12 midday on 7^th March 2016. Interviews will be held in Edinburgh on week commencing 14^th March 2016.

Cairn HA strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.

You can download an Employment Application Form for this post in PDF format, or you can apply online.