Cairn Housing Association

Affordable homes, for everyone

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Customer Experience Manager – Cairn Connect

Closing date:
January 14, 2022 12:00 pm
Location:
We have offices in Edinburgh, Bellshill, Inverness and Irvine - the closest to you being classed as your place of work. Office-based staff are currently working from home and we are reviewing working arrangements to include home and hybrid working.
Salary:
The salary grading for this post is £37,794 - £47,243 (Grade 7), entry point is dependent on qualifications and experience (Please note all salaries are currently under review and may be subject to change)
Work pattern:
Full-time (34.5 hours per week)

We are looking for an experienced individual who knows what it takes to put the customer first and wants to make a genuine impact on peoples’ lives working with an amazing employer then keep reading.

With over 3,500 homes and a high calibre team, we pride ourselves on doing things differently. Forward thinking and innovative, our customers are at the heart of everything that we do. We are known for our innovative approaches that strengthen our reputation.

The Customer Experience Manager will work alongside the Director of Customer Services, Regional Leads, and the wider Leadership Team to ensure the development and delivery of truly customer centric, sector leading customer facing services. You will play a key and central role in driving our exciting programme of transformation, which will move and shift our services from a reactive to pre-emptive way of working and improve our customer’s journeys and experiences.

Due to the nature of the role there are a few things we require of you, you will need to hold a Full UK Driver’s licence. Use of Microsoft Outlook, Word & Excel and internal systems are regularly required.

Please download the job description for details on the role or you can find more information on Cairn under the ‘Useful Documents’ section on the website.

A Basic Disclosure Scotland Scheme check is required for this post.

*We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

To view the job description and apply for this job, please complete an online application. Should you require any assistance please phone our head office on 0800 990 3405 or email recruitment@cairnha.com.  Please note that we do not accept CV’s.

For more information about the post, please email Sean Connor, Director of Customer Services – sean.connor@cairnha.com

Cairn strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.

A registered Scottish Charity SC(NO):016647

Application documents

You can download an Employment Application Form for this post in PDF format, or you can apply online.

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