Customer Service Advisor

We are looking for an experienced individual to fill an exciting role within our Cairn Connect Team.

Cairn Housing Association requires a Customer Service Advisor to be the first point of contact for all enquiries, using different communication channels and to provide an excellent and consistent service to all internal and external customers.

The successful applicant will have experience of providing excellent front-line customer services within a contact centre environment or similar role. Due to Cairn moving towards a more digital approach and the nature of the role you need to be experienced and confident in the use of all Microsoft packages and the use of digital services – web chat, email and messenger. The use of different internal systems are required daily. You must also be confident in the ability to multi-task, be able to demonstrate a high level of time management skills, with a proven ability to work well under pressure.

Please download the job description for full details on the role.

A Basic Disclosure Scotland Scheme check is also required for this post.

We currently follow all Covid-19 working practice guidance and as such, you will be required to work from home.

To view the job description and apply for this job, please see the ‘Apply Now’ section.

Closing date for receipt of completed applications is Friday 25th March 2022 at 12noon.

Cairn HA strives for equality of opportunity in all its activities and encourages applicants from all sections of the community.

You can download an Employment Application Form for this post in PDF format, or you can apply online.