Cairn Housing Association

Affordable homes, for everyone

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Senior Customer Services Advisor

Closing date:
February 9, 2018 5:00 pm
Location:
Edinburgh
Salary:
Salary: £13,655 – £17,069 dependent on qualifications and experience, maximum entry point £15,020 per annum.
Work pattern:
17.5 hours per week (working pattern will be Thursday 9am to 5pm and Friday 9am to 4.30pm. The remaining contracted hours can be negotiated within office hours Monday - Wednesday)

Cairn Housing Association is a national provider with over 3,500 units in management across Scotland.

The successful applicant will lead on day-to-day supervision of the contact centre ensuring the efficient operation of the contact centre and delivery against agreed service standards and performance indicators.  This is a job-share position with another Senior Customer Services Advisor.

Due to the nature of the role there are a few additional things we require of you, you will need to be Computer literate –use of Microsoft Outlook, Word & Excel and internal Customer Relationship Manager systems are regularly required.

A Basic Disclosure Scotland check is required for this post.

Application documents

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You can download an Employment Application Form for this post in PDF format, or you can apply online.

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