Over the next couple of weeks, you will receive an email directly from our Direct Debit provider, Allpay, asking you to verify your email address.
We’re writing to let you know this is genuine and to ask you to please click the link in the email when it arrives. It only takes a moment.
Below is an image of what the email will look like:
What does this mean for you?
- Your Direct Debit amount will not change
- Your payment date will stay the same
- You don’t need to set anything up again
- It will allow you to receive paperless notifications about your Direct Debit
Why we’re doing this
Using Direct Debit and paperless communications helps us save money and staff time. This means we can reinvest more into the services we provide to tenants and customers.
Who needs to do this?
Anyone who pays Cairn or PCE Ltd by Direct Debit, including payments for:
- Rent
- Factoring
- Garages
- Recharges
Need help?
If you’re unsure or need support, please contact us and we’ll be happy to help.
Call us on 0800 990 3405. Our team are available to take your call between 9am and 4pm, Monday to Friday.
Email us at enquiries@cairnha.com
If you are a Cairn tenant or customer, please include your full name, address, postcode and date of birth in your email.
You can speak directly with members of our contact centre through the webchat on our website. Click the envelope symbol to begin a chat with us. Messages are answered Monday to Thursday 9am – 5pm and Friday 9am – 4.30pm
Thank you for taking a moment to complete this when the email arrives.
