News

The Thurso office has successfully trialled a new appointment system which allows tenants to speak with a specific member of staff. The appointment system aimed to give tenants the opportunity to have a face-to-face discussion with a specific staff member at a date and time that suited them. Following a successful trial period, we can…

We have started work on our first new build housing development in Irvine, delivering nine new energy-efficient homes for social rent. The development is being built on the former site of cottage flats which were demolished following a fire in the 2010s. Once complete in summer 2027, the new homes will provide high-quality affordable housing…

At Cairn Housing Association, we provide more than just housing. We create the conditions for people to live well, feel secure and thrive in their communities. Operating across 27 local authority areas, we manage 5075 homes and over 700 factored properties, with an annual turnover of over £30 million.  This is an exciting and pivotal…

Thank you to everyone who took the time to share their views during this year’s rent consultation. We know that any change to rent is important, and your feedback plays a key role in helping us make informed decisions. For the first time, we are sharing a full rent consultation feedback report. This is part…

Welfare benefits service supports hundreds of households during cost of living pressures We have helped tenants secure more than £1.4 million in additional income over the past year through our dedicated welfare benefits service. Over the last financial year, our team of welfare benefits advisors supported 442 tenants to access a total of £1,472,261 in…

We’re pleased to let you know that our new tenant portal is now live. My Cairn is a secure online account that makes it easier for you to manage your tenancy at a time that suits you. What you can do on My Cairn Check your rent and service charge balance in real time See…

We are launching two new tenant groups on 1 April, giving customers more opportunities to get involved and help shape services. Tenants can now join either the Tenant Voice Board or the Customer Insights Panel, depending on how they would like to contribute. These new groups are part of our ongoing commitment to strengthening tenant…

As the weather improves, spring is the perfect time to tidy outdoor spaces and prepare for the months ahead. A few small jobs now can help keep your garden or outdoor area safe and enjoyable. Simple spring jobs to consider: Cut back overgrown plants or hedges Clear leaves or debris from paths and steps Sweep…

We’ll soon be carrying out fire risk assessments in the communal areas of our general needs flats. The programme will run over the next six months, and you’ll receive a letter before any visit takes place in your block. In the meantime, we’d like to share a reminder about fire safety in communal areas. Keep…

Spring is a good time to refresh your home and make sure it stays well ventilated. Condensation can build up in homes during colder months. Simple steps can help reduce moisture and keep your home healthier. Easy ways to improve ventilation Open windows regularly to let fresh air circulate Use extractor fans in kitchens and…