Thank you to everyone who took the time to share their views during this year’s rent consultation. We know that any change to rent is important, and your feedback plays a key role in helping us make informed decisions. For the first time, we are sharing a full rent consultation feedback report. This is part…
News
Cairn helps tenants secure over £1.4 million in additional income
Welfare benefits service supports hundreds of households during cost of living pressures We have helped tenants secure more than £1.4 million in additional income over the past year through our dedicated welfare benefits service. Over the last financial year, our team of welfare benefits advisors supported 442 tenants to access a total of £1,472,261 in…
My Cairn is now live – manage your portal online
We’re pleased to let you know that our new tenant portal is now live. My Cairn is a secure online account that makes it easier for you to manage your tenancy at a time that suits you. What you can do on My Cairn Check your rent and service charge balance in real time See…
New tenant groups launched to help shape Cairn services
We are launching two new tenant groups on 1 April, giving customers more opportunities to get involved and help shape services. Tenants can now join either the Tenant Voice Board or the Customer Insights Panel, depending on how they would like to contribute. These new groups are part of our ongoing commitment to strengthening tenant…
Spring gardening tips for tenants
As the weather improves, spring is the perfect time to tidy outdoor spaces and prepare for the months ahead. A few small jobs now can help keep your garden or outdoor area safe and enjoyable. Simple spring jobs to consider: Cut back overgrown plants or hedges Clear leaves or debris from paths and steps Sweep…
Fire safety in communal areas
We’ll soon be carrying out fire risk assessments in the communal areas of our general needs flats. The programme will run over the next six months, and you’ll receive a letter before any visit takes place in your block. In the meantime, we’d like to share a reminder about fire safety in communal areas. Keep…
Spring cleaning and ventilation tips
Spring is a good time to refresh your home and make sure it stays well ventilated. Condensation can build up in homes during colder months. Simple steps can help reduce moisture and keep your home healthier. Easy ways to improve ventilation Open windows regularly to let fresh air circulate Use extractor fans in kitchens and…
Tenant Survey Results: What you told us and what we’re doing about it
In December, we sent out a short survey to understand how tenants feel about our homes, services and priorities. We received over 240 responses, giving us valuable insight into what matters most to you. The purpose of the survey was to sense-check our current priorities as part of this year’s desktop review of the business…
Please verify your email address for your Direct Debit
Over the next couple of weeks, you will receive an email directly from our Direct Debit provider, Allpay, asking you to verify your email address. We’re writing to let you know this is genuine and to ask you to please click the link in the email when it arrives. It only takes a moment. Below…
Find financial support in minutes
We know that covering everyday costs can be challenging, especially with rising bills and household expenses. That’s why we’ve partnered with Lightning Reach – a free, secure platform that helps you find and apply for financial support in just a few clicks. With over 2,500 grants and funding options available from charities, councils, and other…
