Since Scotland moved beyond level 0 earlier this month, we have removed our detailed service level route map from the website.
What restrictions remain in place?
While most of our staff continue to work from home, our preference is to carry out communications with you digitally or over the phone.
Where that is not possible, we can arrange a face-to-face meeting with you. If that meeting is held indoors, either in your home or at a Cairn office, we require you to wear a face covering unless you are exempt, and to practice social distancing.
All repairs and maintenance will be carried out as usual. Our contractors will always wear a face covering while in your home.