We have introduced a quick and easy way for you to give us feedback on our services by email or text. The move to digital surveys has meant that our response rates has more than doubled from the same period last year. This is great as the more feedback we get from you, the more we can monitor trends and focus on improving the areas that matter the most to you.
So the next time you get a survey through from us, give us a couple of minutes and let us know what you thought about our service. We are listening!
Average Satisfaction: Quarter 1, 2020
“I was a bit sceptical about the new portal as I had trouble accessing it to begin with but the team must have noticed this and promptly called me and activated it for me, and it is great.”
“Do repairs to bring your older houses up to standard.”
Average Satisfaction with Helpfulness of Team: Quarter 1, 2020