News from Cairn

There may be times when you find pests in your home. We understand it’s not pleasant. It’s really important that we work together to try and make sure your home is free of infestations. Even the cleanest homes can become host to unwelcome visitors, no matter how careful you are. We have put together some…

Happy #PRIDE month! Cairn are proud to support our LGBTQ+ community this month and beyond. You are loved, seen and heard. Click the image to access our round-up of resources. Reading Want to learn more about the LGBTQ+ community? Here’s a roundup of some of the best books from the last few years. Documentaries Books…

In our last email newsletter, sent in February, we asked you what you thought about the service you receive from our contact centre. Our contact centre team are the first people you speak to when you call in to Cairn, or message us through Facebook Messenger, webchat or email. The survey received 122 responses. Thank…

The latest edition of our tenant newsletter is out! Tenants will be receiving their very own copy through their letterboxes. But, if you can’t wait until then, you can take a sneak peak here.  

Cairn Housing Association has welcomed a £55 million funding package from Royal Bank of Scotland to re-finance existing loans, enhance home interiors and develop its pipeline of prospective developments. Operating across 24 local authorities in Scotland with a significant presence in the Central Belt and Highland regions, Cairn HA which has more than 3,500 homes in its portfolio,…

We wrote to all tenants in December to ask your views on the proposed 1.1% rent increase for 2021/22. A total of 25 responses were received. This represents 0.85% of all letters issued. Of those that responded, six tenants were positive towards the proposed increase, 11 held negative views towards the proposals and eight were…

We included a survey in our email newsletter in December to ask tenants what they thought about the bi-monthly email bulletins we’ve recently started sending them. The consultation was sent to 1,115 tenants and we received 188 responses. Tenants were asked three questions: What do you like about the email bulletins? Is there anything you…

If you’re a primary caregiver for a school age child you may be looking for further resources to keep your children occupied. But finding something free and suitable can often be hard work. Look no further, we’ve compiled our best discoveries so you and your child can get on with the task in hand. The…

In December 2020 we invited every Cairn tenant who pay service charges to share their views and opinions on our proposals for how those services could be managed in the future. We received 188 responses, which is 8.5% of the surveys issued. Tenants were generally positive towards the quality of information provided on service charges…