With the ongoing COVID-19 situation at the forefront of everyone’s mind, we wanted to assure you that the health and safety of our tenants, other customers, contractors and staff is our absolute priority.
The commitment from Cairn Housing Association is that we will adhere to the guidance issued by Health Protection Scotland and the Scottish Government. Our employees and contractors are fully aware of their responsibilities and are undertaking the highest possible levels of health and safety to safeguard themselves, tenants and others against the risk of infection.
Cairn has set up a dedicated Incident Management Team that is meeting daily to coordinate our response and ensure we maintain, wherever possible, our services to tenants and other customers. We aim to keep you informed, through this blog, so please check back here regularly.
The latest update is:
- As far as possible, it is largely business as usual for Cairn. We have invested in technology which allows for home working and our team are available to take your call on 0800 990 3405, webchat, email or through My Cairn
- We are currently only scheduling to complete emergency repairs, emergency gas repairs and gas safety checks. Any non-emergency repairs reported will be logged and we hope to be able to schedule those as soon as possible. We appreciate your patience and I’m sure you will understand that we can’t give any timescales to when non-emergency repairs will be scheduled, at this time. You can find definitions of emergency and non-emergency repairs in your Tenant Handbook
- We are encouraging our staff, wherever possible, to work remotely, this includes cancelling non-essential face-to-face meetings and appointments in tenants’ homes. Our offices in Bellshill, Inverness and Edinburgh, and ANCHO’s office in Irvine, are now closed to the public
- We are not restricting access to tenants’ homes in our sheltered courts, retirement courts or Madelvic Square, and at this stage we are not closing communal facilities, but we are encouraging tenants and their visitors to be mindful of the risks to older people of infection with COVID-19. This includes reducing visits to the courts, particularly for people who are feeling unwell or who have a background respiratory condition. Tenants, contractors and visitors should wash their hands regularly, especially when entering and leaving the building
- We continue to seek supplies of antibacterial hand gel for our sheltered courts, retirement courts and Madelvic Square, but we face challenges with limited supplies and theft. All our courts have communal W.C.s where tenants, visitors and staff can wash their hands
We all understand this international crisis will likely get worse before it gets better. We greatly appreciate your support and patience while we adjust to new working arrangements. This is a fast-moving situation, we are monitoring it closely and will keep you posted. If you have any questions or ideas, please contact us. Stay safe.