Like so many others, we closed our office doors and asked our staff to work from home, as instructed by the Scottish Government around 2 years ago. Our staff worked tirelessly to ensure the services and support each of you required was given during this difficult time. We are now in a position to start…
Coronavirus updates
Beyond level 0
Since Scotland moved beyond level 0 earlier this month, we have removed our detailed service level route map from the website. What restrictions remain in place? While most of our staff continue to work from home, our preference is to carry out communications with you digitally or over the phone. Where that is not possible,…
Court update
We are delighted to let you know that, following the briefing from the First Minister last week, we are removing most of the restrictions at our sheltered and retirement courts. Where we do not currently have staff on site, please note that the easing of restrictions may take a little longer to be implemented. How…
Reopening of communal lounges
We are pleased to let you know that we will be opening the communal lounges for courts in levels 2, 1 and 0. This is where we have staff on site so Scotsburn, Stafford, MacEwen, Nigel Henderson and Douglas Haig will remain closed for the time being. When will the lounge reopen? The lounge will…
Resources for homeschooling
If you’re a primary caregiver for a school age child you may be looking for further resources to keep your children occupied. But finding something free and suitable can often be hard work. Look no further, we’ve compiled our best discoveries so you and your child can get on with the task in hand. The…
New hours for reaching Cairn on the phone and digitally
To support our customer service team while the schools are closed, we are reducing the times you can reach us on the phone. You can call us from 9.30am – 3pm, Monday to Friday. We are closed for lunch from 12 – 1pm. At all other times calling 0800 990 3405 will put you through…
Health and Wellbeing Resources
If you feel that you or someone you know needs additional support, here’s a list of organisations who may be able to offer help and advice. SUPPORT WITH SELF-ISOLATION If you are self-isolating and need help accessing essentials such as food and medicine which you cannot get through friends and family, please call the National…
Covid-19 Update
Tier 4 Restrictions On the 26th December, all of Scotland will enter Level 4. This has an impact on the services we can provide. We will be adopting Level 4 service arrangements from when we reopen after the Christmas break on Tuesday 5th January 2021. You can find out about these changes on our Service…
What happens if there’s a positive case in my court?
From the whole staff team, we hope that you and your family are keeping well and healthy during these difficult times. WHAT HAPPENS IF THERE’S A CASE IN YOUR COURT? If you live in one of our sheltered or retirement courts, you might be wondering what happens if there’s a confirmed case of COVID-19 where…
Covid-19 restrictions update to sheltered and retirement tenants
The last six months has been incredibly difficult for us all, but by pulling together and looking out for one another we have thankfully been spared from significant Covid-19 outbreaks in our sheltered and retirement courts. Following the Scottish Government’s announcements of new restrictions earlier this week we wanted to keep you informed about what…
