News from Cairn

Cairn Housing Group has appointed Sean Connor as their new Director of Customer Services to complete a reshaped Executive Team.  Sean will join Cairn and Ancho in April from the Wheatley Group, and will lead an ambitious team with responsibility for delivering modern, customer focussed services across Scotland. Sean Connor said: “I am both excited…

To support our customer service team while the schools are closed, we are reducing the times you can reach us on the phone. You can call us from 9.30am – 3pm, Monday to Friday. We are closed for lunch from 12 – 1pm. At all other times calling 0800 990 3405 will put you through…

If you feel that you or someone you know needs additional support, here’s a list of organisations who may be able to offer help and advice. SUPPORT WITH SELF-ISOLATION If you are self-isolating and need help accessing essentials such as food and medicine which you cannot get through friends and family, please call the National…

We recently took handover of 25 homes in Croy, near Inverness. This site is part of a larger 100-unit site which is being constructed by Scotia Homes. The Cairn homes represent the 25% affordable housing policy target. The project was developed with a high degree of partnership working between the Highland Housing Association, Scotia Homes,…

Tier 4 Restrictions On the 26th December, all of Scotland will enter Level 4. This has an impact on the services we can provide. We will be adopting Level 4 service arrangements from when we reopen after the Christmas break on Tuesday 5th January 2021. You can find out about these changes on our Service…

Thanks very much for giving your feedback on our repairs service through the last newsletter email. Your feedback is really useful and lets us know what is important to you. It is reassuring that most of the feedback is positive and supportive of our service delivery. Overall, our tenants value the quick response times of…

2020 has been a tough year, so to thank you for your continued support and to bring some much needed Christmas cheer we entered every Cairn household into a raffle with lots of different prizes up for grabs across the country. 217 winners were chosen using a random generator and prizes are being sent out…

Our offices will be closed on Thursday 24th December and reopen on Tuesday 5th January. Staff in our sheltered and retirement courts will be on holiday Thursday 24th December and will return on Tuesday 29th December. They will be off again on Thursday 31st December and will return on Tuesday 5th January. You can report…

Cairn Housing Group is preparing for 2021 with a reshaped Executive Team, designed to support a step change in services to customers, continued modernisation, and investment in homes. The Group recently celebrated the second anniversary of Ancho tenants voting in favour of a constitutional partnership with Cairn, and discussions have resumed with Pentland Housing Association…

In addition to the highlight report we sent to all tenants last month, we have created an online report where tenants and customers can see our full range of performance. Our aim for 2021 is to repurpose the report and start to publish our quarterly performance. We hope that this will not only improve the quality…