We are disappointed to learn that the not-for-profit energy supplier, Our Power, has gone into administration. Ofgem, the energy regulator, is appointing a new supplier for their customers.
Customers of Our Power should not worry, their supplies are secure and credit balances are protected through the transfer to a new supplier. Prepayment customers should continue to top up and payments will be allocated to their meters as usual.
Ofgem’s advice is not to try to switch, but to sit tight and wait until the new supplier has been appointed. This will help make sure that the process of handing customers over to a new supplier, and honouring credit balances, is as hassle free for customers as possible.
Customers can find support and advice on the Ofgem website.
Or alternatively if you need additional support you can call Citizens Advice on 03454 04 05 06 or email them via webform, or get in touch through Ofgem’s Facebook or Twitter feed @ofgem.