News

We wrote to all tenants in December to ask your views on the proposed 1.1% rent increase for 2021/22. A total of 25 responses were received. This represents 0.85% of all letters issued. Of those that responded, six tenants were positive towards the proposed increase, 11 held negative views towards the proposals and eight were…

We included a survey in our email newsletter in December to ask tenants what they thought about the bi-monthly email bulletins we’ve recently started sending them. The consultation was sent to 1,115 tenants and we received 188 responses. Tenants were asked three questions: What do you like about the email bulletins? Is there anything you…

If you’re a primary caregiver for a school age child you may be looking for further resources to keep your children occupied. But finding something free and suitable can often be hard work. Look no further, we’ve compiled our best discoveries so you and your child can get on with the task in hand. The…

In December 2020 we invited every Cairn tenant who pay service charges to share their views and opinions on our proposals for how those services could be managed in the future. We received 188 responses, which is 8.5% of the surveys issued. Tenants were generally positive towards the quality of information provided on service charges…

Cairn Housing Group has appointed Sean Connor as their new Director of Customer Services to complete a reshaped Executive Team.  Sean will join Cairn and Ancho in April from the Wheatley Group, and will lead an ambitious team with responsibility for delivering modern, customer focussed services across Scotland. Sean Connor said: “I am both excited…

To support our customer service team while the schools are closed, we are reducing the times you can reach us on the phone. You can call us from 9.30am – 3pm, Monday to Friday. We are closed for lunch from 12 – 1pm. At all other times calling 0800 990 3405 will put you through…

If you feel that you or someone you know needs additional support, here’s a list of organisations who may be able to offer help and advice. SUPPORT WITH SELF-ISOLATION If you are self-isolating and need help accessing essentials such as food and medicine which you cannot get through friends and family, please call the National…

We recently took handover of 25 homes in Croy, near Inverness. This site is part of a larger 100-unit site which is being constructed by Scotia Homes. The Cairn homes represent the 25% affordable housing policy target. The project was developed with a high degree of partnership working between the Highland Housing Association, Scotia Homes,…

Tier 4 Restrictions On the 26th December, all of Scotland will enter Level 4. This has an impact on the services we can provide. We will be adopting Level 4 service arrangements from when we reopen after the Christmas break on Tuesday 5th January 2021. You can find out about these changes on our Service…

Thanks very much for giving your feedback on our repairs service through the last newsletter email. Your feedback is really useful and lets us know what is important to you. It is reassuring that most of the feedback is positive and supportive of our service delivery. Overall, our tenants value the quick response times of…