News
Results of contact centre survey
In our last email newsletter, sent in February, we asked you what you thought about the service you receive from our contact centre. Our contact centre team are the first people you speak to when you call in to Cairn, or message us through Facebook Messenger, webchat or email. The survey received 122 responses. Thank…
Cairn Focus Spring 2021 is here!
The latest edition of our tenant newsletter is out! Tenants will be receiving their very own copy through their letterboxes. But, if you can’t wait until then, you can take a sneak peak here.
RBS provides £55m funding package for Cairn Housing Association
Cairn Housing Association has welcomed a £55 million funding package from Royal Bank of Scotland to re-finance existing loans, enhance home interiors and develop its pipeline of prospective developments. Operating across 24 local authorities in Scotland with a significant presence in the Central Belt and Highland regions, Cairn HA which has more than 3,500 homes in its portfolio,…
Results of rent increase consultation
We wrote to all tenants in December to ask your views on the proposed 1.1% rent increase for 2021/22. A total of 25 responses were received. This represents 0.85% of all letters issued. Of those that responded, six tenants were positive towards the proposed increase, 11 held negative views towards the proposals and eight were…
Results of email newsletter survey
We included a survey in our email newsletter in December to ask tenants what they thought about the bi-monthly email bulletins we’ve recently started sending them. The consultation was sent to 1,115 tenants and we received 188 responses. Tenants were asked three questions: What do you like about the email bulletins? Is there anything you…
Resources for homeschooling
If you’re a primary caregiver for a school age child you may be looking for further resources to keep your children occupied. But finding something free and suitable can often be hard work. Look no further, we’ve compiled our best discoveries so you and your child can get on with the task in hand. The…
Outcome of service charge consultation
In December 2020 we invited every Cairn tenant who pay service charges to share their views and opinions on our proposals for how those services could be managed in the future. We received 188 responses, which is 8.5% of the surveys issued. Tenants were generally positive towards the quality of information provided on service charges…
Sean Connor completes new look team at Cairn Housing Group
Cairn Housing Group has appointed Sean Connor as their new Director of Customer Services to complete a reshaped Executive Team. Sean will join Cairn and Ancho in April from the Wheatley Group, and will lead an ambitious team with responsibility for delivering modern, customer focussed services across Scotland. Sean Connor said: “I am both excited…
New hours for reaching Cairn on the phone and digitally
To support our customer service team while the schools are closed, we are reducing the times you can reach us on the phone. You can call us from 9.30am – 3pm, Monday to Friday. We are closed for lunch from 12 – 1pm. At all other times calling 0800 990 3405 will put you through…
