News from Cairn

We really want to involve tenants in a more meaningful way in how decisions are made at Cairn. Traditionally this has always been about bringing tenants together in a room but with our homes being spread all across Scotland, and all the other pressures on people’s time, we struggle to get people to come along….

Did you know that we have a dedicated Tenancy Sustainment Team? They help tenants every day with a wide range of money and benefits issues. Since April 2019 to March 2020 the team assisted 617 tenants, with a total gain of £513,369.92 in successful benefit claims for customers! The team have a thorough knowledge of…

The last six months has been incredibly difficult for us all, but by pulling together and looking out for one another we have thankfully been spared from significant Covid-19 outbreaks in our sheltered and retirement courts.  Following the Scottish Government’s announcements of new restrictions earlier this week we wanted to keep you informed about what…

We understand this is a really difficult time for everyone.  Don’t worry – we are here for you. If you are finding it difficult to pay your rent then please talk to us.  The sooner you speak to us the quicker we can help. Our Tenancy Sustainment Team are available to provide expert advice and…

Cairn Housing Group is celebrating Scottish Housing Day with the start of their inaugural Out of Office Staff Festival, which will see Cairn Housing Association and Ancho colleagues participating in a wide range of online workshops and events over the next three weeks. The festival programme includes sessions on topics such as mindfulness, yoga and…

Cairn and our partners in the Highland region are consulting tenants and prospective tenants on proposed changes to our Mutual Exchanges Policy.   Mutual Exchanges help tenants to move by swapping their homes with other tenants. We are proposing to update the criteria we use to make decisions. The proposed changes are to: make better…

The Warm Home Discount could help you save you money on your energy bill. The Warm Home Discount scheme requires suppliers, by law, to help vulnerable people in the UK pay for their energy. The money isn’t paid to you, it’s a £140 rebate applied to your electricity bill between September and March – unless you’re on prepay meter,…

We recently sent an email survey to 1,237 Cairn tenants to ask their views on the frequency, content and format of the Cairn Focus newsletter. 109 people completed the consultation, which is a response rate of 8.8%. The survey asked a series of multiple-choice questions and questions that allowed our tenants to provide written feedback….

This year’s Annual General Meeting will be held digitally on Thursday 24 September 2020 at 2pm. If you are a Shareholding Member of Cairn Housing Association and would like to attend please contact Carolyn.Owens@cairnha.com for joining instructions. Further information including the Agenda will be sent to all Shareholding Members in August.

The Scottish Housing Minister Kevin Stewart has moved to reassure social housing tenants of the safety measures in place as landlords, including Cairn and ANCHO, plan the resumption of routine repairs and planned maintenance work.  The letter also outlines measures which have been put in place to assist tenants through the pandemic. In an open…