News from Cairn

We have been overwhelmed by the way in which people have rallied round to support the most vulnerable in our communities.  In response to the coronavirus crisis, we have relaxed our funding criteria to support grassroots and community projects which aim to support those affected.  Projects that we could support might include food banks, meals…

If you are affected by coronavirus or its effect on the economy, there is a wide range of support available. The Government has published a guide on the www.understandinguniversalcredit.gov.uk website that provides information about the changes the Government has brought in to support people who are already claiming benefits, need to claim benefits, or are…

Updated from our blog post from 25th March 2020. Most of our sheltered and retirement courts now have additional cleaning in place, with thanks to our existing court staff who have taken on additional hours, volunteers from other Cairn teams, or contractors we have appointed to carry out the work.  Having these additional measures in…

We have rebuilt your online tenant portal, My Cairn, from scratch to offer an improved experience with a better design and access to new online services.  The all new and improved My Cairn has been developed in-house by the Cairn team, which means we can quickly respond to your ideas and feedback with new features….

Due to the measures imposed by the UK Government, we have made the decision to temporarily suspend ground maintenance, gardening and window cleaning across Scotland from 1 April as they are not considered essential services in line with the current guidance. In some instances, this may also include stair cleaning where contractors have stopped providing…

The Scottish Government, Scottish Housing Regulator and Scottish Federation of Housing Associations have up to date guidance and information on what is expected from social landlords, like Cairn, during the coronavirus outbreak. If you’d like to find out more, you can visit their websites: Scottish Housing Regulator Scottish Federation of Housing Associations Scottish Government

Ready Scotland has published a helpful guide to organisations that provide advice and support to anyone needing it during the coronavirus crisis.  This guide is regularly updated and is well worth a visit if you or someone who know would benefit from accessing some of these services.

Increased cleaning at sheltered and retirement courts To try and keep you safe, we are aiming to increase the amount of cleaning that is carried out in our courts. Cleaners will be focusing on frequently used touch points such as door handles, bannisters and lifts. Staff costs, such as cleaners, are paid for through service…

To comply with government guidelines, Cairn’s head office is closed for at least the next four weeks. Therefore, our mail is not being collected as regularly as normal. To continue to provide the best service possible we request that any invoices, statements or other finance related correspondence is emailed to the address below rather than…

We understand that this is a worrying time for many people and that you may be suffering from a loss of income. We know that some of you may be worried about your rent as well as other bills. We want to reassure tenants that we will not be taking legal action to evict tenants…