At Cairn we put a big emphasis on involving tenants and other customers in how we make decisions and improve our services. We received funding from the Scottish Government Next Steps Programme in 2019 which provided us with support from the independent TPAS Scotland to look at how we could improve tenant participation. In 2020…
News from Cairn
Great oaks from tiny acorns grow
We have a long-standing Community Fund that tenants, community groups and charities can tap into and access funding to support projects that benefit and enhance our communities. The fund has never been more important than over the last 18 months where projects were popping up to support people who were struggling under lockdown restrictions. We…
What tenants said about the Board
In August we asked tenants in our email newsletter their views on the Board and whether they’d be interested in joining. Out of 1,323 emails sent, 68 people responded to the survey, which is a response rate of 5.1%. Would you be interested in joining the Board? Yes 18 No 27 If not, what puts…
Pentland tenants urged to vote YES to a transfer to Cairn as formal ballot opens
The ballot for Pentland tenants to decide if they want to transfer to Cairn Housing Association has opened with participants able to easily vote by post, phone, text message or online. The transfer will only go ahead if a majority of tenants vote YES before the ballot closes on 2nd November. If tenants vote in…
New lifts a welcome boost at Swan Court
Cairn Housing Association has completed building works at Swan Court in Eyemouth to make the well-loved retirement housing development more accessible to current and future tenants. A small number of steps at four locations were restricting access to different areas of the court for tenants and their visitors. Cairn and their contractors GM Bolton have…
Beyond level 0
Since Scotland moved beyond level 0 earlier this month, we have removed our detailed service level route map from the website. What restrictions remain in place? While most of our staff continue to work from home, our preference is to carry out communications with you digitally or over the phone. Where that is not possible,…
Results of My Cairn Survey
In our last email newsletter, sent in June, we asked you what you thought about our online tenant portal, My Cairn. The survey received 38 responses. Thank you to everyone who took the time to fill it in. Well done to Marilyn Russell from Cambuslang who is the winner of our £50 voucher. Are you…
Tenancy Sustainment Team go from strength to strength
Our Tenancy Sustainment team continue to do fantastic work helping our tenants. Over the last financial year they helped 909 tenants gain an additional £930,188 in income. This is a massive achievement, particularly given the challenging nature of the working environment over the last year and a half. There has been an increase in demand…
Paying your rent – a reminder
Did you know that your rent is due in advance on the 1st of every month? For example, your rent should be paid on 1 January for the month of January, 1 February for the month of February, and so on. This is called paying your rent in advance and is a condition of your…
Court update
We are delighted to let you know that, following the briefing from the First Minister last week, we are removing most of the restrictions at our sheltered and retirement courts. Where we do not currently have staff on site, please note that the easing of restrictions may take a little longer to be implemented. How…