In addition to the highlight report we sent to all tenants last month, we have created an online report where tenants and customers can see our full range of performance. Our aim for 2021 is to repurpose the report and start to publish our quarterly performance. We hope that this will not only improve the quality…
News
Have your say on service charges
Last year we made changes to how we manage service charges. These changes were designed to simplify service charges and make them easier to understand. We did this after listening to feedback and complaints from tenants and the Customer Panel. To make service charges even more simple, fair and consistent for tenants, we have asked…
Talks resume between Pentland Housing Association and Cairn on a potential transfer
Pentland Housing Association has resumed talks with Cairn Housing Association about a potential transfer of their homes and services to Cairn. Talks on the proposed partnership were paused at the outbreak of the COVID-19 pandemic but both organisations are now keen to return to discussions about how best to serve future housing needs in Caithness. …
End of year partnership report for Ancho
We have published our latest end of year report for 2019/20 which highlights the progress made against the promises made to Ancho tenants for our partnership.
Have your say! Highland Housing Register Allocation Policy – Public Consultation
We need your views on the changes we’re proposing to make to our Housing Allocation Policy. Please take part in our short survey. You can find the survey online at www.bit.ly/hhr-20 Alternatively, you can fill in a paper survey form (add contact for this). The changes affect anyone applying for housing. We’ve emailed or written…
What happens if there’s a positive case in my court?
From the whole staff team, we hope that you and your family are keeping well and healthy during these difficult times. WHAT HAPPENS IF THERE’S A CASE IN YOUR COURT? If you live in one of our sheltered or retirement courts, you might be wondering what happens if there’s a confirmed case of COVID-19 where…
Cairn tenants can apply for Clarity Walks in Highlands
Clarity Walk, a social enterprise dedicated to boosting mental wellbeing in the Highlands, has been awarded funding from the Cairn Community Fund for its popular No Phone Nature Walks. Clarity Walk aim to boost mental health and wellbeing by encouraging participants to leave their personal devices behind and share in the joy of nature. Led…
£2,000 Raised for Local Hospital
Cluny Court in Blairgowrie have been busy! Tenants carried out a sponsored walk around the building, completing a total of 100 laps, with lots of people in the Blairgowrie community sponsoring them. They raised money for Ninewells hospital and as you can see below, they did a terrific job! What’s been happening in your community?…
How Satisfied Are You?
We have introduced a quick and easy way for you to give us feedback on our services by email or text. The move to digital surveys has meant that our response rates has more than doubled from the same period last year. This is great as the more feedback we get from you, the more…
Supporting Our Communities
At the beginning of the pandemic we relaxed our criteria for funding projects through our Community Fund. In the last few months we have given money to: Blythswood Care, who deliver food parcels to vulnerable people in the highlands Clarity Walk, who arrange inclusive nature walks in the Inverness area to reduce isolation for up…
