2020 has been a tough year, so to thank you for your continued support and to bring some much needed Christmas cheer we entered every Cairn household into a raffle with lots of different prizes up for grabs across the country. 217 winners were chosen using a random generator and prizes are being sent out…
News
Christmas Holiday Dates
Our offices will be closed on Thursday 24th December and reopen on Tuesday 5th January. Staff in our sheltered and retirement courts will be on holiday Thursday 24th December and will return on Tuesday 29th December. They will be off again on Thursday 31st December and will return on Tuesday 5th January. You can report…
A new look team at Cairn
Cairn Housing Group is preparing for 2021 with a reshaped Executive Team, designed to support a step change in services to customers, continued modernisation, and investment in homes. The Group recently celebrated the second anniversary of Ancho tenants voting in favour of a constitutional partnership with Cairn, and discussions have resumed with Pentland Housing Association…
Our annual performance: out now
In addition to the highlight report we sent to all tenants last month, we have created an online report where tenants and customers can see our full range of performance. Our aim for 2021 is to repurpose the report and start to publish our quarterly performance. We hope that this will not only improve the quality…
Have your say on service charges
Last year we made changes to how we manage service charges. These changes were designed to simplify service charges and make them easier to understand. We did this after listening to feedback and complaints from tenants and the Customer Panel. To make service charges even more simple, fair and consistent for tenants, we have asked…
Talks resume between Pentland Housing Association and Cairn on a potential transfer
Pentland Housing Association has resumed talks with Cairn Housing Association about a potential transfer of their homes and services to Cairn. Talks on the proposed partnership were paused at the outbreak of the COVID-19 pandemic but both organisations are now keen to return to discussions about how best to serve future housing needs in Caithness. …
End of year partnership report for Ancho
We have published our latest end of year report for 2019/20 which highlights the progress made against the promises made to Ancho tenants for our partnership.
Have your say! Highland Housing Register Allocation Policy – Public Consultation
We need your views on the changes we’re proposing to make to our Housing Allocation Policy. Please take part in our short survey. You can find the survey online at www.bit.ly/hhr-20 Alternatively, you can fill in a paper survey form (add contact for this). The changes affect anyone applying for housing. We’ve emailed or written…
What happens if there’s a positive case in my court?
From the whole staff team, we hope that you and your family are keeping well and healthy during these difficult times. WHAT HAPPENS IF THERE’S A CASE IN YOUR COURT? If you live in one of our sheltered or retirement courts, you might be wondering what happens if there’s a confirmed case of COVID-19 where…
Cairn tenants can apply for Clarity Walks in Highlands
Clarity Walk, a social enterprise dedicated to boosting mental wellbeing in the Highlands, has been awarded funding from the Cairn Community Fund for its popular No Phone Nature Walks. Clarity Walk aim to boost mental health and wellbeing by encouraging participants to leave their personal devices behind and share in the joy of nature. Led…
