We have rebuilt your online tenant portal, My Cairn, from scratch to offer an improved experience with a better design and access to new online services. The all new and improved My Cairn has been developed in-house by the Cairn team, which means we can quickly respond to your ideas and feedback with new features….
News
Update on ground maintenance
Due to the measures imposed by the UK Government, we have made the decision to temporarily suspend ground maintenance, gardening and window cleaning across Scotland from 1 April as they are not considered essential services in line with the current guidance. In some instances, this may also include stair cleaning where contractors have stopped providing…
News from the sector
The Scottish Government, Scottish Housing Regulator and Scottish Federation of Housing Associations have up to date guidance and information on what is expected from social landlords, like Cairn, during the coronavirus outbreak. If you’d like to find out more, you can visit their websites: Scottish Housing Regulator Scottish Federation of Housing Associations Scottish Government
Other organisations providing support
Ready Scotland has published a helpful guide to organisations that provide advice and support to anyone needing it during the coronavirus crisis. This guide is regularly updated and is well worth a visit if you or someone who know would benefit from accessing some of these services.
Update on court cleaning
Increased cleaning at sheltered and retirement courts To try and keep you safe, we are aiming to increase the amount of cleaning that is carried out in our courts. Cleaners will be focusing on frequently used touch points such as door handles, bannisters and lifts. Staff costs, such as cleaners, are paid for through service…
Message to suppliers
To comply with government guidelines, Cairn’s head office is closed for at least the next four weeks. Therefore, our mail is not being collected as regularly as normal. To continue to provide the best service possible we request that any invoices, statements or other finance related correspondence is emailed to the address below rather than…
Financial guidance for tenants
We understand that this is a worrying time for many people and that you may be suffering from a loss of income. We know that some of you may be worried about your rent as well as other bills. We want to reassure tenants that we will not be taking legal action to evict tenants…
Cairn Housing Association and Pentland Housing Association pause partnership discussions
Cairn Housing Association and Pentland Housing Association are pausing partnership discussions that would have seen Pentland homes and services transferring to Cairn. At a time when social housing providers are responding to the significant challenges posed by the Covid-19 coronavirus pandemic, the focus of both organisations must be on ensuring essential services are provided to…
Phone lines now working
We were experiencing some problems with our phone lines this morning. They’re now back up and running and our team is ready to take your call. Our apologies for any inconvenience.
New measures at our sheltered and retirement housing courts
We are acutely aware that older people, and those with underlying health conditions, are at higher risk from coronavirus. Our Incident Management Team are closely monitoring guidance from Health Protection Scotland and the Scottish Government. We’re now putting in place additional measures to reduce the spread of infection, and protect tenants and staff. Communal areas…
