News from Cairn

Staff at Cairn Housing Association are celebrating after being awarded with the prestigious Customer Service Excellence accreditation. The Customer Service Excellence accreditation process tests in detail areas that research has indicated are a top priority for customers. Cairn’s award comes after several years of continuous and sustained performance improvements and followed days after the Association…

Cairn Housing Association has renamed their Inverness Office in memory of Caroline MacAskill who passed away in October.  Caroline’s colleagues and friends wished to pay lasting tribute to her legacy at Cairn. Speaking at a short ceremony attended by Caroline’s family and colleagues, Jason MacGilp, Cairn’s Chief Executive, said: “Caroline was a highly valued member…

Cairn Housing Association are celebrating being named one of the best not-for-profit organisations in the UK to work for, after making the prestigious Sunday Times top 100 employers list. Cairn’s award comes after several years of continuous and sustained performance improvements and organisational development across the Association.  This year Cairn has identified staff engagement as…

Cairn’s Care and Repair team has celebrated almost ten years of providing a Handyperson service in Inverness, Nairn and Badenoch and Strathspey with their 5000th customer.  Norman Gillies, Cairn’s Handyperson, and Michael Cuthbertson, an Occupational Therapist with NHS Highland, presented Mr and Mrs Ross from Inverness, with a bouquet of flowers and a gift voucher…

We would like to wish all our tenants, residents, staff and partners a happy Christmas and a healthy and prosperous New Year. Our offices are now closed until Thursday 5th January. If you need to report an emergency repair please call 0800 990 3405.

Cairn and ANCHO are formally exploring the establishment of a constitutional partnership which will have a total of 4200 homes under management across 22 local authorities.  The potential partnership would increase the financial and business resilience of the combined organisations and would put in place an important new housing group in the Scottish sector. In…

Our Annual Performance Report for 2015/16 is now available to download from our website. Celebrating our 25th anniversary the report sets out our performance and service delivery against the national Scottish Social Housing Charter indicators and we have set out in our report some of the great work that has been achieved by our team…

We’ve celebrated our 25th anniversary in style with a film showcasing some of the projects supported by the Cairn Community Fund over the last year. The Cairn Community Fund is available for tenants and community groups to apply for small grants to support projects in their neighbourhoods.  Awards have been granted across Scotland, from allotments…

We are very sad to confirm that our friend and valued colleague, Caroline MacAskill, passed away on 1 October from injuries sustained in a horse riding accident. Caroline was our Head of Customer Services and will be known to many tenants, housing colleagues and partner organisations throughout Scotland, particularly in the Highlands where she served…

We are working with an independent company to find out what our tenants think about the way we calculate rent, and help us find the best way to do it in the future. We’d really appreciate it if you could spend a few minutes completing a short survey. Please click here to take part.