Except where you have caused the damage, we are responsible for the majority of repairs to your home. Did you know that you have responsibility for carrying out certain repairs though?
If a repair is your responsibility you should arrange to have the work done yourself using a qualified tradesperson. However, if the repair needs to be carried out as an emergency or is particularly complex, we may carry out the repair for you and send you the invoice to pay for the work. We call this a rechargeable repair.
When you report a repair, we will let you know whether it is a rechargeable repair and how much the work is likely to cost.
Common examples of rechargeable repairs are:
- Blocked toilet and drains where items such as baby wipes, nappies or sanitary products have been used
- Blocked kitchen drains where grease, fat and excess food have caused blockages
- Broken doors and windows if the damage has been caused by you or a visitor to your household
- Lost or broken keys
You can find more information on our repair responsibilities and yours in your Tenant Handbook.