Every year we review how much rent you pay. We look at the money spent over the past year and calculate how much we will need to invest in our homes and run our services for the coming year, whilst making sure our rent remains affordable. Cairn has traditionally used the Retail Price Index (RPI)…
News from Cairn
Pentland tenants vote YES for transfer to Cairn
Tenants of Pentland Housing Association have voted overwhelmingly in favour of a transfer to Cairn Housing Association. The transfer will deliver £6.3 million of investment in tenants’ homes and the local community, alongside a locked in five-year affordable rent guarantee and continued local services delivered by a new combined team based in Thurso. The tenant…
Repairs survey: here’s what you said…
Many thanks to all the tenants who took the time to respond to our recent survey on the future of the repairs service. We received 678 responses with lots of good feedback on what is important to you and your preferences and priorities for reporting and receiving the repairs service. Some highlights of the feedback…
Putting tenants at the heart of all we do
At Cairn we put a big emphasis on involving tenants and other customers in how we make decisions and improve our services. We received funding from the Scottish Government Next Steps Programme in 2019 which provided us with support from the independent TPAS Scotland to look at how we could improve tenant participation. In 2020…
Great oaks from tiny acorns grow
We have a long-standing Community Fund that tenants, community groups and charities can tap into and access funding to support projects that benefit and enhance our communities. The fund has never been more important than over the last 18 months where projects were popping up to support people who were struggling under lockdown restrictions. We…
What tenants said about the Board
In August we asked tenants in our email newsletter their views on the Board and whether they’d be interested in joining. Out of 1,323 emails sent, 68 people responded to the survey, which is a response rate of 5.1%. Would you be interested in joining the Board? Yes 18 No 27 If not, what puts…
Pentland tenants urged to vote YES to a transfer to Cairn as formal ballot opens
The ballot for Pentland tenants to decide if they want to transfer to Cairn Housing Association has opened with participants able to easily vote by post, phone, text message or online. The transfer will only go ahead if a majority of tenants vote YES before the ballot closes on 2nd November. If tenants vote in…
New lifts a welcome boost at Swan Court
Cairn Housing Association has completed building works at Swan Court in Eyemouth to make the well-loved retirement housing development more accessible to current and future tenants. A small number of steps at four locations were restricting access to different areas of the court for tenants and their visitors. Cairn and their contractors GM Bolton have…
Beyond level 0
Since Scotland moved beyond level 0 earlier this month, we have removed our detailed service level route map from the website. What restrictions remain in place? While most of our staff continue to work from home, our preference is to carry out communications with you digitally or over the phone. Where that is not possible,…
Results of My Cairn Survey
In our last email newsletter, sent in June, we asked you what you thought about our online tenant portal, My Cairn. The survey received 38 responses. Thank you to everyone who took the time to fill it in. Well done to Marilyn Russell from Cambuslang who is the winner of our £50 voucher. Are you…
